Regional Service Manager

About the Role Medworks is hiring a Regional Service Manager to provide elevated leadership, operational oversight, and field support across our West Region, including Washington, Oregon, Idaho, and Montana. This role offers a high degree of autonomy and is ideal for someone who thrives in a fast-paced, dynamic field environment. While this position is not a clinical role, the Regional Service Manager must have the operational awareness and working knowledge necessary to support case coverage when needed. You’ll be a key partner to the VP of Operations—helping guide field teams, improving operational efficiency, supporting credentialing compliance, strengthening relationships with accounts, and ensuring exceptional service delivery across a multistate region. Your leadership will directly influence customer satisfaction, team performance, and the overall success of Medworks’ service operations in the West. What You’ll Do: Provide day-to-day operational, administrative, and logistical support for assigned region(s). Partner with the VP of Operations to identify opportunities for revenue enhancement and workflow improvement. Lead and support recruitment and retention efforts for key field-based roles. Train, coach, and evaluate service team members on an ongoing basis. Build strong, collaborative relationships with accounts, surgeons, and business partners. Support the implementation of company initiatives and regional performance goals. Monitor and maintain credentialing compliance for regional team members. Respond quickly and professionally to service issues, ensuring a concierge-level customer experience. Manage team schedules, payroll functions, and monitor overtime. Ensure compliance with Medworks policies, facility expectations, and regulatory requirements. Provide ongoing support for service, satisfaction, and operational excellence. What We’re Looking For Minimum Qualifications Multi-site or regional management experience. Strong written and verbal communication skills. Proficiency with Microsoft Word, Excel, Outlook, and general computer applications. Ability and willingness to travel frequently throughout the West Region (including overnight travel). Understanding of basic operating room protocols. Experience in urology is helpful but not required. Skills & Attributes Strong conflict-resolution skills and the ability to navigate challenging conversations. Excellent organizational, time-management, and schedule-planning capabilities. Collaborative mindset with the ability to coach and motivate field teams. Customer-service orientation with a commitment to building productive partnerships. Schedule & Travel Monday–Friday general schedule, with flexibility based on regional needs. Regular travel throughout the West Region required. Overnight travel is expected as part of supporting multistate field operations. Physical Requirements Ability to lift up to 50 pounds. Ability to stand for up to 6 hours at a time, depending on case support or facility requirements. Important Note While this posting outlines the core responsibilities and expectations, this role is not all-encompassing. Responsibilities may evolve over time as Medworks continues to grow and operational needs change. About Medworks Medworks is a surgical equipment support and services provider specializing in urology, gynecology, and general surgical procedures. Since 2005, we’ve partnered with hospitals and surgery centers to provide concierge-level equipment services and procedural support, all driven by our GRIT Values: Growth, Readiness, Integrity, and Teamwork. At Medworks, we value energy, creativity, and commitment. Our team members are passionate about achieving goals and making an impact—supported by a collaborative, innovative environment designed for personal and professional growth. Learn more about us at Medworks is an equal opportunity employer. #J-18808-Ljbffr