Member Service Agent

Do you enjoy helping others and thrive in a fast-paced, team-driven environment? As a Member Service Agent in our Member Service Center, you'll be the voice of our credit union-delivering friendly, knowledgeable support through phone and digital channels. You'll assist members with their financial needs, provide product recommendations, and help resolve issues with empathy and efficiency. Whether full-time or part-time, this is your opportunity to build relationships, meet goals, and make a difference-all while working in a dynamic call center environment. If you're enthusiastic about service and ready to grow your career, we want to hear from you!

This position starts at $18.50/hour.

*You must be able to attend 8 - 10 weeks of paid training in Dearborn, Monday - Friday from 9am-5pm.

*And have the availability to work a rotational Saturday, once training is completed.

The Opportunity: Our Member Service Center is looking for both part time and full time Member Service Agents to join their team!

What You'll Do:

• Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
• Work in a fast-paced, high-volume, dynamic learning environment.
• Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
• Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union.
• Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
• Provide solutions based, accurate service, including inquiries, financial transactions, loss mitigation.
• Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
• Maintain quality standards in all aspects of work.
• Comply with all credit union policies and procedures, including security.
• Identify processing errors and bring them to the attention of management.
• Perform end of day transaction review and/or balancing.

What You'll Need:

• Ability to attend 8-10 weeks paid training in Dearborn, Monday - Friday 9am-5pm.
• Availability to work on Saturday.
• Ability to work in a fast-paced, high-volume, dynamic learning environment.
• High school diploma or equivalent.
• Previous customer service or sales experience.
• Ability to quickly learn and maintain knowledge on a wide variety of products and services.
• Articulate phone skills, including excellent listening skills.
• Ability to successfully apply sales techniques.
• Strong computer and technology skills.
• Effective writing skills and basic math skills.
• Ability to function as a team player, with ability to verbally communicate appropriately with others, and appropriately respond to a supervisor.
• Consistent positive, cooperative, self-motivated, courteous and professional attitude.

What We Offer:

• Monthly cash incentives for meeting performance goals
• Employee bonus program
• Paid lunch time
• Employee referral payouts for recruiting your friends and family
• Paid time off
• Paid holidays (13 per year)
• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Tuition reimbursement / Education assistance
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short- & long-term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Recognition and awards for outstanding team and individual performance (branch and member service center employees)
• Ongoing training opportunities
• Leadership development program
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans