Print Production Associate

Print Production Associate

Location: Amelia, OH

Job Type: Hourly Consultant-potential to turn perm based on performance

Hours: 8 am to 5 pm, M-F

Pay: $26/hr

Willing to train the right candidate. Must have outstanding customer service skills along with Excel skills and the ability to multitask

Essential Functions:

• Operate digital printing, color production, and high-volume print/copy equipment to meet customer production requirements
• Receive, review, electronically log, schedule, and track incoming print production jobs
• Perform quality inspections before, during, and after each production run to ensure accuracy and quality standards
• Operate standard finishing equipment, including paper cutters, laminators, hole punchers, folders, inserters, and related production equipment
• Optimize document formatting and design to ensure high-quality reproduction
• Inspect digital files for fonts, image resolution, registration, and other production issues prior to printing
• Sort, scan, convert, and index hardcopy and electronic documents for digital storage and reproduction
• Integrate variable data into print templates and prepare files for production
• Maintain production records, reporting logs, billing information, and file backups for future reuse
• Apply asset tags to office equipment, maintain asset databases, and coordinate equipment moves, additions, and changes
• Process incoming and outgoing faxes, collect meter readings, and support billing activities
• Troubleshoot production and equipment issues, coordinate service requests with internal support teams and third-party vendors, and perform routine operator maintenance
• Clean and maintain production and office equipment as needed
• Process forms and update records using standard PC applications
• Provide basic training and guidance to customer end users on equipment operation
• Support continuous process improvement by developing work processes or production templates when appropriate
• Lift and move materials weighing up to 50 pounds as required

Skills:

• Proficiency operating digital print production equipment and office production devices
• Strong customer service and communication skills with a professional demeanor
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint)
• Experience creating spreadsheets, using formulas, sorting and filtering data, creating charts, importing/exporting information, and integrating data between applications
• Strong understanding of PC operations, network drives, printers, file management, email, and web browsers
• Ability to troubleshoot print production and equipment issues effectively
• Knowledge of document preparation, file conversion, scanning, and digital imaging processes
• Basic mathematical skills, including multiplication, division, and percentages
• Ability to prioritize multiple production jobs while meeting deadlines
• Strong organizational skills and attention to detail
• Ability to coach and mentor coworkers while maintaining a collaborative work environment
• Ability to lift and move up to 50 pounds

Experience:

• Minimum of one (1) year of experience in a customer service environment
• Previous experience in print production, digital printing, copy center operations, or document services is strongly preferred
• Experience operating high-volume production printers, finishing equipment, and document management systems is preferred

Education:

• High School Diploma or equivalent required
• Post-secondary technical training or equivalent hands-on experience in print production, document services, or related technology preferred

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.