Automotive Service Advisor

Service Advisor Grogans Towne Chrysler Jeep Dodge Ram, one of the areas largest automotive dealers, has an immediate opening for a Service Advisor. For over 50 years, Grogan's Towne Chrysler Jeep Dodge Ram has offered exceptional service, unbeatable specials and the latest selections of new and pre-owned vehicles to NW Ohio and SE Michigan. Our mission is to provide a pleasing experience in sales and service for all customers via our dedication to the Customer Experience Initiative. Come see for yourself, join our growing team! Benefits: Guaranteed Hours 401k Medical Dental Paid Vacation Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance based on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements: Proven record of achieving exceptional Customer Satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred Above average energy level A desire for a long term career with a growing organization Personal and professional integrity ADP computer experience a plus Must have a clean & valid drivers license Must be willing to submit to a drug screen prior to employment.