Metrology Team Leader

****This position is for Team Leader for Data Analysts ******

The Team Leader plays a vital role in the PCI organization. The Team Leader is responsible for delivering excellent services to PCI clients; managing developing and mentoring associates; while ensuring account profitability. Team Leaders also deliver client services. Highly functional teams are at the center of PCIs success strategy and the Team Leader (and Sr.) contributes directly to the success of his or her team.

The Team Leader reports directly to the Senior Team Leader Team Manager or Director depending upon the organizational structure for a specific team. The Senior Team Leader reports directly to the Team manager or Director depending upon the organizations structure for a specific team. The Team Leader and Sr. Team Leader positions are non-exempt for technical teams; i.e. calibration service teams. And exempt for non-technical teams; i.e. the Consulting and Commissioning teams. Twenty-five to Fifty percent travel may be required based on accounts and client needs.

Expectations:

The expectations of a Team Leader fall under three main categories.

Communication and Engagement with Clients

Team Leaders interface with clients on many different levels and are expected to genuinely engage with our clients representing PCI culture and carrying out the PCI mission statement.

Team Leaders are expected to identify and pursue new opportunities for business at existing and potential new clients. The Team Leader is responsible for meeting with client contacts on a routine basis to deliver maximum support solicit feedback deliver proposals renew POs and keep clients informed of all PCIs service offerings.

The Team Leader is expected to actively participate in at least one professional organization (i.e. ISPE PDA NCSL or ASQ). This allows PCI to carry out our mission of being recognized as an industry leader.

Manage and Lead our Associates

Team Leaders are responsible for leading communicating with and managing associates providing feedback conducting timely performance reviews assisting with the execution of development plans approving PTO timesheets and expense reports attending to occasional disciplinary matters and all other functions associated with managing and leading associates. The Team Leader is expected to heavily engage with the mentoring process for new addition the Team Leader also performs and oversees calibration and other technical services.

Manage Risk and Profitability through Project Successes

Team Leaders are responsible for managing the risk and profitability of their projects. They rely on their manager to better understand team financials and steps they can take to positively impact their team. Team Leaders must supervise resources develop schedules and associate assignments to maximize labor utilization. The Team Leader is responsible for ensuring client onsite regulatory requirements such as: specific GMP gowning safety training and contractor training. This includes coordinating team member travel reservations and third-party services and maintaining PCI client account files in accordance to company procedures. All project risks and issues must be clearly and promptly communicated to the Team Manager/PCI management.

Responsibilities/Assignments:

Team Leader

• Ensure all team members complete calibrations consulting commissioning qualifications mapping and PMs with accurate and timely GxP documentation and that all team members follow PCI or client specific policies and procedures.
• Lead and provides guidance direction and effective solutions to clients and team.
• Host and participate in internal and client specific meetings providing information such as new services client expansions resources and scheduling issues etc. (monthly)
• Proactively assess project safety concerns and ensure PCI team members are in compliance with any and all client and/or PCI site safety requirements.
• Uphold mentor and be a role model to other PCI associates on the PCI philosophy and values through honesty integrity self-motivation teamwork pride and commitment.
• Develop client quotes and proposals.
• Monitor resource scheduling such that labor utilization is maximized and forecasts are maintained. Notifies all resources and appropriate management in a timely manner of any schedule changes or breaks. Reviews schedule weekly and plan accordingly.
• Ensure timesheets submittal and approval in accordance to policy.
• Up to 75% of work time may be client billable activities based on business need and team structure.

Skills Required:

• Exceptional Computer Maintenance Management Systems (CMMS) skills; Demonstrated ability to effectively use Microsoft Office Suite. and project KPI module to effectively manage LUR & project expenses.
• Develops and updates PCI policies and procedures understands and interprets Government Regulations and instrumentation/calibration principles and provides training and guidance to technician resources. Assists clients with development and revision of policies and procedures as necessary.
• Excellent communication and problem solving skills with clients and coworkers. Ability to interpret client request or leads and can form into a proposal or quotation. Completes quotations proposals and purchase orders in a timely and accurate manner.
• PCI Trained Mentor.
• Actively involved with an external professional organization (ISPE ASQ PDA etc.). External certification preferred ISA ASQ etc..
• Must have a valid drivers license and good driving record.

Experience & Education:

For Team Leader:

A two-year degree in Engineering Life Sciences or other related technical field or equivalent military training and four plus years of applicable instrumentation calibration or metrology experience in the Pharmaceutical/Quality industry; or the equivalent combination of the two. Leadership and client relations experience is preferred.

PCI is proud to serve pharmaceutical biotechnology medical device and clinical research industries nationwide by providing calibration commissioning and consulting solutions. At PCI calibrations are performed by highly technical cGMP/GLP-trained personnel who are knowledgeable in quality guidelines enforced by the FDA EPA and ISO/IEC 17025:2017. PCI is an FCX Performance Company and a Subsidiary of Applied Industrial Technologies (NYSE: AIT); a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry.

Founded in 1923 Applied provides engineering design and systems integration for industrial and fluid power applications as well as customized mechanical fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.

Required Experience:

Manager