Billing Support Specialist

Role Description

As the Billing Support Specialist, you will play a crucial role in managing the financial health of the company. You will be responsible for overseeing the billing process, ensuring accurate and timely invoicing, collaborating with internal teams to resolve any discrepancies, as well as working directly with customers to ensure billing accuracy. This position requires a strong understanding of accounting principles, excellent communication skills, and a proactive approach to problem-solving.

You'll be part of a small but mighty team where collaboration is essential. While you'll have core responsibilities, a significant part of this role involves being a cross-functional player, ready to jump in and support teammates on various tasks across financial operations.

Responsibilities:

• Billing Operations
  • Invoice Generation: Process high-volume daily/monthly invoices, ensuring charges align with customer contracts and service agreements.
  • Account Maintenance: Manage customer master files, ensuring accuracy for billing addresses, tax-exempt certificates, and payment terms.
• Communication & Relationship Management
  • Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.
  • Cross-functional Collaboration: Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts.
  • Relationship Building: Act as a professional point of contact to develop and maintain long-term trust with our customer base.
  • Departmental Support: Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed.
• Problem Solving & Compliance
  • Dispute Resolution: Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager.
  • Month-End Compliance: Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field preferred
• Proven experience in billing or a similar finance role
• Experience working in Multifamily or Proptech space preferred
• Strong understanding of accounting principles and billing processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong analytical and problem-solving abilities
• Proficient in accounting software (e.g., QuickBooks) and Microsoft Office Suite
• Ability to work autonomously and prioritize workload
• Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change

Benefits

• Remote-First: Freedom to work from home across most of the U.S. with high-energy in-person offsites.
• Competitive Compensation: Competitive salary that reflects your impact and expertise.
• Paid Time Off: Flexible vacation policy and dedicated paid parental leave.
• Your Health Matters: High-quality Medical, Dental, and Vision insurance plans for you and your family.
• Peace of Mind (On Us): 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Protection for Your Whole Crew: Access supplemental insurance and specialized coverage for pets.
• Invest in Your Future: 401k Program to help you build for the long term.