Technical Service Manager, Sweet Protein [Remote]

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy, vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. 

About Bestzyme

Founded in 2013, Bestzyme is driven to harness the power of biotechnology to accelerate sustainable and efficient solutions for biofuel, food & beverage, distilling, starch, household care, textile, animal feed industries and functional proteins. At Bestzyme, we're committed to accelerating sustainable and efficient industrial solutions to meet the demands of our evolving world. We understand the importance of nurturing science not just for today, but for preserving tomorrow. Our aim is to help make people and nature thrive in harmony through the incredible power of biotechnology. We believe in the strength of collaboration to foster industrial growth and environmental sustainability. For more details, please refer to our website:

Position : Technical Support Manager (Sweet Protein)

Location: United States – Remote

The estimated salary range is $100,000 - $120,000 based on experience level. 

About the role:

Bestzyme is currently looking for a Technical Support Manager for our Americas Market. This role work as a critical technical expert and problem-solver in North/South America, primarily responsible for technical support to achieve sustainable business growth in the food ingredient line. The Technical Support Manager acts as a vital bridge between customers, BD/sales, and R&D, contributing to driving commercial success and product improvement

Key Responsibilities:

1. Visit customer to clearly understand customer’s need and provide application solutions to clients, tackling formulation and technology challenges
2. Trouble shooting for internal/external customers, provide technical support to customers and align with regional BD/sales to complete the sales target
3. Work closely with customers in their new product development projects to help create new product concept
4. Collaborate with R&D teams to optimize product performance, refine product testing procedures and develop new solutions
5. Monitor industry technology/formulating trends and competitive products to support products positioning
6. Participate in industry exhibitions, technical forums, or customer seminars, convey product value to the market as a technical representative

Qualifications:

1. Food science/technology/engineering, bachelor degree or above; 5 years or above working experience of application and formula development, technical support in food & beverage, food ingredients, sweetener or flavor & fragrance industry
2. Strong internal and external communication skills. Elaborate strong approach to quickly identify the cause of customers' technical issues and strong problem-solving skills
3. Familiar with ingredient and end product regulations in the food and nutrition industry
4. Highly motivated and positive to get work done, and the ability to work independently
5. Fluent spoken and write in both English and Chinese is preferred, good communication with the global remote tea

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GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.