Inbound Clerk

Inbound Clerk – RJW Logistics Group Location: Joliet, IL Pay: $18 per hour Benefits 401(k) matching Medical/Dental/Vision insurance Employee discount Flexible spending account Health savings account Paid time off Sick Days Long‑term Disability Insurance Short‑term Disability Insurance Accidental Insurance Critical Illness Insurance Disability Insurance Employee Ownership Program Ownership stake: Become a co‑owner of the company. Financial rewards: Potential for increased earnings through share appreciation. Sense of belonging: Deeper connection and commitment to your work. Community and collaboration: Join a supportive work environment. Cost: Free; shares awarded yearly based on salary. Job Purpose To accept and schedule customer orders to ensure customer satisfaction and provide administrative support as required by personnel in the Transport Operations Department. Essential Duties And Responsibilities Enter customer orders and scan/index documents. Schedule pickups and delivery of customer loads. Document orders in computer and update customer contact information. Maintain communications with customers regarding schedule changes and potential service failures. Understand RJW’s goals, policies, and procedures. Communicate customer problems, leads, and inquiries to appropriate personnel. Maintain confidentiality of company information. Recommend and implement approved improvements. Update reports as required by operations manager and COO. Assist local dispatcher in updating Tee Cards. Other tasks as assigned by manager. Additional Responsibilities Positive telephone personality. Trainable to be 'Phone Assertive'. Exceptional customer service skills. Organizational and scheduling skills. Computer abilities including word processing, spreadsheets, and ability to learn RJW application software. Qualifications Basic office clerical skills. Typing speed of at least 40 words per minute. 1–2 years of clerical experience. Basic transportation/logistics experience. Education And/or Experience Required High School Diploma or GED preferred. Language Skills Sets Ability to read, write, speak, and communicate in English. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to compose reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from managers, clients, and customers. Mathematical Skills Addition, subtraction, multiplication, and division in all units of measure. Compute rates, ratios, and percentages. Draw and interpret bar graphs. Reasoning Ability Solving practical problems with limited standardization. Interpreting instructions in written, oral, diagram, or schedule form. Determining root causes and corrective actions. Computer Skills Knowledge of business operating systems, internet software, word processing, and spreadsheet software. Physical Demands Occasional lifting/moving up to 25 pounds. Activating phone systems with keyboard and button use. Articulate and comfortable speaking in front of others. Indoor office environment; repetitive hand motion. Frequent standing, walking, talking, hearing. Work over 8 hours continuously when required. Handle stressful situations, maintain accuracy, multitask. Visual acuity of 20/20 (corrected). Clear telephone communication. Positive physical health as certified by a licensed physician; no controlled substance use. Work Environment Occasional exposure to moving mechanical parts and fumes/airborne particles. Noise level ranges from quiet to moderately loud. Employer Rights This job description is intended to provide general information about the Administrative Clerk I position. The above does not constitute an exhaustive list of the job duties or the physical requirements. The company may ask the employee to perform other duties and may revise this job description at any time. Employment‑At‑Will All associates, unless covered by a specially written agreement, are employed at will for an indefinite period, and may resign at any time. The company reserves the right to terminate any employee at any time, with or without cause. Seniority level Entry level Employment type Full‑time Job function Other Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at RJW Logistics Group by 2x. Orb: Get notified about new Clerk jobs in Joliet, IL . #J-18808-Ljbffr RJW Logistics Group