Salesforce Developer

Salesforce Developer

Zolon PCS is seeking a Salesforce Developer. This program will replace multiple decentralized and legacy quality management environments with a single, enterprise-wide platform that supports quality, compliance, training, audits, risk management, equipment management, supplier management, and corrective action processes across FDA Centers and Offices.

Job Description:

• Configure, customize, and enhance ComplianceQuest and Salesforce GovCloud platform capabilities using declarative tools and approved custom development approaches.
• Design, develop, test, and deploy workflows, business processes, forms, dashboards, reports, user interfaces, and automation solutions supporting Quality Management System (QMS) operations.
• Develop and maintain secure integrations between ComplianceQuest, Salesforce, cloud platforms, enterprise applications, and external systems using APIs, middleware, and integration frameworks.
• Support data migration, data conversion, data validation, and reconciliation activities associated with the migration of legacy systems into ComplianceQuest.
• Support implementation and optimization of Artificial Intelligence (AI), Machine Learning (ML), and Generative AI capabilities using Python, Java, R, and other approved technologies.
• Develop, test, and enhance AI/ML models to improve quality management, compliance monitoring, predictive analytics, business process automation, and decision support capabilities.
• Participate in Agile software development activities, including requirements analysis, user story implementation, sprint planning, code reviews, testing, defect remediation, and release management.
• Prepare and maintain technical documentation, configuration records, design artifacts, validation documentation, and deployment procedures in compliance with FDA, GxP, and regulated-system requirements.
• Support Computer System Validation (CSV), software verification and validation (V&V), user acceptance testing (UAT), system security verification, and change-control processes while maintaining validated system integrity.
• Implement solutions in accordance with federal cybersecurity, FedRAMP, Salesforce GovCloud, data protection, identity management, and cloud governance requirements.
• Configure and maintain role-based access controls, security settings, workflows, and platform controls to support compliance and operational requirements.
• Troubleshoot application and integration issues, perform root-cause analysis, optimize system performance, and implement corrective actions to ensure reliability and scalability.
• Collaborate with architects, business analysts, quality teams, cybersecurity personnel, data migration specialists, and customer stakeholders to deliver secure, compliant, and mission-focused solutions.
• Contribute technical expertise to proposal development, solution architecture, technical volumes, demonstrations, oral presentations, capture activities, and customer briefings.
• Support development of innovative solutions and reusable accelerators based on experience gained through the FDA Cloud QMS Program while contributing to organizational knowledge management and continuous improvement initiatives.
• Participate in customer demonstrations, technical interchange meetings, workshops, and capability briefings.
• Support continuous improvement initiatives by documenting lessons learned, best practices, reusable components, and organizational knowledge assets.
• Collaborate with corporate leadership to expand ComplianceQuest, Salesforce GovCloud, Quality Management, AI/ML, and Digital Transformation service offerings.
• Represent the organization professionally in interactions with customers, partners, regulators, and industry stakeholders.

Requirements:

• Minimum five (5) years of experience configuring, developing, and supporting Salesforce Platform solutions, Salesforce Lightning Experience, and Lightning Web Components (LWC).
• Experience implementing Salesforce workflows, flows, approval processes, business rules, dashboards, reports, and automation solutions.
• Experience developing and supporting Salesforce integrations using REST/SOAP APIs, middleware platforms, and enterprise integration frameworks.
• Experience supporting all phases of the Software Development Life Cycle (SDLC), including requirements analysis, development, testing, deployment, release management, and production support.
• Experience working within Agile/Scrum development environments and participating in sprint planning, backlog refinement, and iterative delivery activities.
• Experience developing, configuring, or administering ComplianceQuest or similar Quality Management System (QMS) platforms preferred.
• Experience supporting data migration, data validation, data reconciliation, or system modernization initiatives preferred.
• Experience working in FDA-regulated, GxP, Life Sciences, Healthcare, or other highly regulated environments preferred.
• Experience supporting Computer System Validation (CSV), verification and validation (V&V), user acceptance testing (UAT), and change-control processes preferred.
• Knowledge of Salesforce GovCloud, FedRAMP, federal cybersecurity requirements, and secure cloud environments preferred.
• Experience with Python, Java, R, AI/ML technologies, or automation solutions preferred.
• Strong analytical, troubleshooting, problem-solving, and technical documentation skills.
• Salesforce Administrator, Platform App Builder, Platform Developer, ComplianceQuest, Agile, or cloud certifications preferred.
• Prior FDA experience is highly desirable

Clearance: Ability to obtain Public Trust tier 2

Location: White Oak, Maryland (Hybrid)