Medical Front Desk Receptionist

For nearly 40 years, Fairfax Cryobank, Inc. a division of the GIVF, has provided fertility preservation services for individuals, reproductive tissue storage, and the highest quality donor sperm. Fairfax Cryobank Inc. serves clients nationwide and around the globe. We are seeking a full- time Medical Front Desk Administrative Assistant at our Philadelphia, PA location.

Candidates must project a warm, confident and professional image in-person and over the phone. Candidates must be outgoing, personable, flexible and extremely organized. Accuracy and attention to detail is critical. Willingness to learn and desire to grow the practice is essential.

Key Responsibilities:

• Answer incoming e-mails, phone calls and voicemails
• Schedule appointments
• Greet clients/donors upon arrival, confirms necessary personal information, and notifies clinical staff of client arrival
• Checks in donors and client depositors
• Work with Site Manager, Laboratory Supervisor, Storage Manager, and DD Coordinator to perform storage coordination for clients
• Create new clients in GEMS
• Create charts for new client depositors and transfer storage clients (semen, embryos, oocytes)
• Prepare intake paperwork for receiving transfer storage client samples
• Place orders for client samples (semen and embryos) from storage
• Invoicing clients
• Shipping and courier related tasks: paperwork, scheduling, tracking, etc
• Scanning Client and Donor paperwork
• Filing Client and Donor paperwork
• Maintain inventory of office and breakroom supplies
• Maintain orderliness of client and donor waiting rooms
• Assist Laboratory staff with paperwork preparation as needed
• Other Administrative duties as needed

Other Responsibilities:

• Second verifier during inventory or outgoing shipments as needed
• Maintain orderliness of breakroom

Knowledge:

• Front desk office experience or equivalent experience in Customer Service

Skills:

• Strong computer skills (Microsoft programs)
• Good verbal communication skills

Abilities:

• Ability to multi-task in a fast-paced environment
• Strong organizational and problem-solving skills

Position Requirements:

• High School Diploma required. Associates or Bachelors degree in health care related field preferred.
• Must have basic customer service skills, be LGTBQX friendly, and comfortable working with diverse clientele

Salary is commensurate with experience. In addition, GIVF provides a wide assortment of benefits to our employees, including:

• Health, Dental and Vision insurance
• Flex Spending Account (FSA) and Health Savings Account (HSA) options
• Group term life insurance
• Short-term and long-term disability options
• 401K plan with employer match
• Paid parental leave
• Tuition reimbursement program
• Paid vacation and sick time
• Paid company holidays
• Job training and development opportunities

To apply, email your resume and cover letter and refer to Medical Front Desk-Philly in the subject line.

EOE/M/F/D/V