Assistant Team Leader

Virtual Vocations Inc

Coaching a team of Member Service Professionals, the full-time Assistant Team Leader at the Centurion Lounge in Phoenix will ensure exceptional service delivery, monitor team performance, and foster a collaborative environment while managing operational needs. Key responsibilities Creating a cohesive team environment and providing continuous coaching to enhance service quality Inspiring team members to achieve performance goals through training, recognition, and feedback Evaluating team performance and implementing development plans tailored to individual team members Required qualifications Minimum 2 years of proactive customer service experience, preferably in premium service At least 2 years of supervisory experience Experience in the airline, lounge, or travel industry, including reservations Demonstrated ability to resolve customer issues and implement policies effectively Flexibility to work various shifts, including nights, weekends, and holidays

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Vacancy posted 3 days ago

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