Registration Manager

Registration Manager – Lead Service Excellence Across Shared Service Center Operations Are you an operations leader who thrives on precision, performance, and people development? Join The Pasha Group as a Registration Manager , where you’ll provide tactical leadership over the Shared Service Center (SSC) Registration function—ensuring consistent service delivery, operational efficiency, and high-quality outcomes across multiple business units. At Pasha, registration is a critical gateway to customer satisfaction and operational success. In this role, you’ll lead teams responsible for order placement, registration, and shipment coordination while driving continuous improvement, data integrity, and strong cross-functional collaboration. Lead, Align & Optimize Registration Operations Take ownership of daily operations while shaping long-term performance and team capability. Operational Leadership: Provide oversight of the Registration team to ensure workloads are balanced, resources are aligned, and service quality meets or exceeds SLAs and internal targets. Workflow & Capacity Management: Assign and adjust daily workloads to account for volume fluctuations, absences, and changing priorities; manage staffing levels to maximize efficiency. Service Excellence: Ensure registration processes are customer-focused, compliant with requirements, and consistently aligned with documented procedures, audit controls, and service agreements. Escalation & Issue Management: Respond to escalated internal and external concerns, lead issue resolution, and develop action plans to address root causes and prevent recurrence. Data & Reporting: Monitor data entry accuracy, documentation quality, and workload forecasts; prepare and analyze daily, weekly, and monthly productivity and performance reports. Drive Continuous Improvement & Cross-Functional Collaboration Strengthen SSC effectiveness through insight, partnership, and process optimization. Process Improvement: Identify opportunities to increase efficiency, reduce errors, and improve turnaround times; foster a proactive, continuous improvement culture. Cross-Team Coordination: Collaborate with teams involved in registration, shipment management, and related processes to ensure seamless execution and information flow. Stakeholder Communication: Maintain open, consistent communication with business unit managers; report on performance, trends, and improvement initiatives. Training & Enablement: Ensure teams have the tools, training, and guidance needed to meet service targets; support onboarding and development of new and existing employees. Build capability, accountability, and engagement across the Registration function. People Leadership: Manage, coach, and develop Registration leaders and team members; promote strong performance, growth, and engagement. Performance Management: Monitor individual and team productivity, address gaps, and recognize successes aligned with KPIs and service goals. Learning Culture: Foster continuous learning through high-quality training, feedback, and knowledge sharing. What You Bring You combine service center expertise with strong leadership and analytical skills. Bachelor’s degree in Business, Supply Chain Management, Accounting, or related field (or equivalent experience) 5+ years of operations management experience in a logistics, relocation, or similar service-driven environment 3+ years of direct people management experience Strong understanding of Service Center management standards and practices Excellent analytical, quantitative, and problem-solving skills Ability to interpret and apply policies, procedures, and regulations Proficiency in Microsoft Excel (intermediate) and Word/Outlook (basic) Experience with military/government contracts and terminology preferred Your Strengths You’re decisive, collaborative, and people-focused. Confident leader who motivates and develops teams Data-driven decision-maker who thrives in fast-paced environments Clear communicator with strong customer service instincts Trusted professional who handles sensitive information with discretion Culture champion who models The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork Why You’ll Love Working at The Pasha Group At Pasha, your leadership directly influences service quality and operational performance across the enterprise. High-impact role within a shared services environment Collaborative culture with strong cross-functional partnerships Opportunities to drive meaningful process improvements Competitive compensation, comprehensive benefits, and career growth Ready to Lead the Engine Behind Exceptional Service? Bring your operations leadership experience to The Pasha Group and help elevate registration performance across our Shared Service Center. Apply today. Screening Requirements The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The salary range listed is based on the geographic zone associated with this role: Reno, NV . If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 3: $70,000 - $86,000 The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories #J-18808-Ljbffr The Pasha Group