Field Technician

Duties
• Install, splice, terminate, and test fiber optic cables to ensure optimal network performance.
• Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders.
• Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers' homes and Outside plant.
• Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs.
• Provide field support for OSP network, maintenance, and troubleshooting.
• Supports with customer escalations including Advanced installations, troubleshooting and damage claims.
• Provide on-site support for commissioning network equipment, troubleshooting/clearing alarms, and resolving transport connectivity issues
• Shared after hours and weekend on-call shifts required
• Other duties as assigned.

Qualifications
• Valid Driver's license
• Clean Driving history DMV record check required
• Background Check Required
• High School Diploma or Equivalent
• Minimum of 2 years' experience in Telecommunications or FTTH cabling, splicing, and network installation.
• Knowledge of fiber optic splicing, testing tools & equipment, and industry standards.
• Exceptional work ethic. Must be able to work nights and weekends, variable schedule(s), extended hours, & on-call as necessary.
• Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local governments agencies, and customers, etc.).
• Ability to work independently under minimal supervision.
• Strong organizational skills, excellent communicator, and customer focused.
• Must be able to sit or stand for extended periods of time and perform physical activities such as bending, kneeling, climbing and walking in construction areas.
• Maintain strict confidentiality guidelines in accordance with company policy.
• Demonstrate dependability through good attendance, punctuality and adherence to timelines and schedules.

Work Environment
• Primarily working outdoors in a variety of weather conditions or in customers' homes and properties.
• Must be able to climb ladders and work aloft up to 28 ft, working in confined spaces such as crawls spaces and attics
• Must be able to lift 75lbs
• Must be able to stand for extended periods of time