Senior / Staff DevOps Engineer

About Vouched

At Vouched we are building a powerful identity verification platform to provide worldwide access to life’s most critical services, including healthcare, financial services, rentals, and more. Companies use Vouched to verify identity while onboarding and authenticating users. We make identity verification easy with a combination of machine learning and data checks. Our customers leverage our APIs, integrations, and no-code solution to onboard customers to their systems.

What We Do

• Verify thousands of people every day across multiple countries and industries providing access to critical services
• Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers
• Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications
• Operate in a highly regulated, security-sensitive space. Safeguarding personal and identity data is core to everything we ship
• Drive to own the market and deliver a world-changing client and end-user experience

We are a small but mighty team looking for people who align with our values and have a strong sense of hustle, creative problem solving, grit and energy to help us scale! We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We Are Looking For

We are seeking a Senior/Staff DevOps Engineer who thrives in a fast-paced startup environment and is passionate about building reliable, secure, and scalable infrastructure alongside a talented team. The ideal candidate blends deep operational expertise with strong software engineering instincts, partnering closely with engineering, security, and product stakeholders to design and operate the platform that powers identity verification for customers around the world.

You will improve and develop infrastructure and reliability across the full product lifecycle, from architecture and provisioning through deployment, monitoring, and continuous improvement. You will ensure every service is observable, performant, and resilient, and that the team has the automation, tooling, and guardrails it needs to ship quickly and safely.

Security and compliance are central to this role. Because Vouched handles sensitive personal and identity data, we expect you to treat security, privacy, and regulatory compliance as first-class, non-negotiable requirements in every system you build. You will be a key partner in maintaining and advancing our compliance posture across frameworks such as SOC 2, ISO 27001, GDPR, etc. and embedding security controls, least-privilege access, encryption, and auditability directly into our infrastructure rather than bolting them on later.

You should be someone who is deep into the details, who partners with teammates to make sure nothing falls through the cracks. Uptime matters at Vouched. We expect our Senior/Staff DevOps Engineer to foster a culture of shared accountability around operational excellence and security by leading incident response, facilitating open conversations about risk, and working with the team to eliminate toil and resolve issues before they reach customers.

A critical component of this role is the fluent use of modern AI-powered tooling to accelerate infrastructure and platform work. You will be expected to leverage tools such as Claude Code, Cursor, and GitHub Copilot, and similar platforms, to rapidly produce infrastructure-as-code, automation, runbooks, and tooling. We expect AI-accelerated workflows that turn operational knowledge into reproducible, well-tested, and secure automation rather than manual, one-off operations. The ability to use AI tools to scaffold pipelines, draft Terraform modules, accelerate incident triage, and build internal tooling that engineering can rely on is essential and not optional.

Experience working with distributed teams, strong written and verbal communication skills, and a bias toward action are essential. While knowledge of AI-based identity verification products is a plus, a passion for working with innovative technologies and helping to scale a dynamic team is key.

Key Responsibilities

• Design, build, and operate cloud infrastructure (GCP preferred) using infrastructure-as-code, with an emphasis on repeatability, security, and cost efficiency.
• Own and continuously improve CI/CD pipelines. Automated integration and unit testing, provisioning, deployments, and rollbacks to keep delivery fast and safe.
• Build and maintain observability across the platform, including monitoring, logging, tracing, alerting, and meaningful dashboards that surface issues before customers do.
• Improve and advance our security posture: secrets management, encryption in transit and at rest, IAM and least-privilege access, network segmentation, and vulnerability management across all infrastructure.
• Drive compliance readiness by partnering with security and leadership to maintain, automate, and provide evidence for controls across frameworks such as SOC 2, ISO 27001, GDPR, (HIPAA a plus), including audit support and continuous control monitoring.
• Lead incident response and the on-call rotation; drive blameless postmortems, reduce mean-time-to-recovery, and turn lessons learned into lasting fixes.
• Define and uphold reliability targets (SLOs/SLIs), capacity planning, and performance tuning as we scale across countries and industries.
• Leverage AI-powered tooling (Claude Code, Cursor, GitHub Copilot, and others) to accelerate infrastructure-as-code, automation, and internal tooling, and to improve incident triage and response.
• Partner with engineering to improve developer experience and deployment velocity, removing friction and automating away toil.
• Drive a culture of operational excellence, reliability, security, and continuous improvement across the engineering organization.
• Set technical direction for platform and infrastructure, and mentor engineers on DevOps, reliability, and security best practices.
• Continuously evaluate and adopt emerging AI-powered tools and workflows to improve infrastructure speed, qua

Requirements

Qualifications

• 6+ years of experience in DevOps, Site Reliability, Platform, or Infrastructure Engineering within a software engineering organization.
• Deep expertise with a major cloud provider (GCP preferred) and strong understanding of networking, security, and distributed systems.

• Strong hands-on experience with infrastructure-as-code (Terraform, Pulumi, and/or CloudFormation) and configuration management.

• Production experience with containers and orchestration (Docker, Kubernetes, or ECS) and with building robust CI/CD pipelines (GitHub Actions, CircleCI, or similar).
• Proficiency with observability and monitoring stacks (Datadog, Prometheus/Grafana, CloudWatch, or equivalent).
• Solid scripting and programming skills (Python, Go, Bash, or TypeScript/Node) to build automation and tooling.
• Strong grasp of cloud security best practices: IAM and least-privilege, secrets management, encryption, network security, and vulnerability management.
• Hands-on experience supporting compliance frameworks such as SOC 2, ISO 27001, GDPR, HIPAA including control implementation, evidence and audit readiness, and compliance automation.
• Proficiency with AI-powered development tools such as Claude Code, Cursor, GitHub Copilot, or equivalent; demonstrated ability to accelerate infrastructure and automation work with them.
• Experience leading incident response and participating in an on-call rotation for production systems.
• Excellent written and verbal communication skills; ability to document systems clearly and write actionable runbooks.
• Experience working in a startup environment is required.
• Experience managing or collaborating with distributed teams is essential.
• Familiarity with identity verification products or AI/ML-based solutions is a plus.

Benefits

Our Commitment

We are committed to providing an environment where everyone receives equal consideration and treatment regardless of gender, gender identity, gender expression, sex, sexual orientation, race, color, religion, creed, national origin, ancestry, age, physical disability, mental disability, medical condition, HIV/AIDS/Hepatitis C status, genetic information, marital status, domestic partner status, military or veteran status, height, weight, and any other protected category under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation

Base salary range: $200,000 – $225,000 USD annually, depending on experience and leveling (Senior vs. Staff). This role is also eligible for equity compensation and company benefits.

Benefits

• Equity compensation
• Remote working environment
• Self-managed paid time off
• 11+ annual company holidays
• 401(k)
• Health Care Benefits: Medical, Vision, Dental
• Wellness benefits: EAP, LifeHealth Online, One Medical, Perkspot
• Parental leave

This is a remote role. However, you must be based in the US (US work authorization is required).