Product Technical Lead (Email Service Platform)

Job Description


Get Involved!


We are looking for a Product Technical Lead to join our Information Technology team, working in Coppell, TX! In this role, you will play a central part in shaping the technical architecture, vision, and implementation strategy for a new enterprise-scale Email Service Provider (ESP). You'll lead a small team of developers and collaborate with Product Owners, engineers and cross-functional team members to deliver a secure, scalable, and reliable platform for high-volume email delivery.


A day in the life of a Product Technical Lead:

At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.


In the role of Product Technical Lead, you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and serve as a consistent witness to your faith.
• Design, build, and maintain the ESP platforms technical architecture, ensuring scalability, security and deliverability.
• Guide strategies for sender reputation management, bounce handling, unsubscribe/complaint processing, and deliverability monitoring.
• Partner closely with the Product Owner to translate user needs into technical plans and engage in trade-off discussions to deliver maximum value.
• Drive adoption of engineering best practices: automated testing, CI/CD, secure coding and performance monitoring.
• Invest in the growth and development of your team by mentoring, guiding developers and senior developers, fostering a supportive, collaborative culture where people thrive and perform at their best.
• Contribute hands-on to the code: build complex and foundational components, prototype solutions and help remove technical roadblocks. Implement patterns in the codebase that improve product quality and developer efficiency.
• Collaborate with other Product Technical Leads and the Assistant Director of Product Development to establish shared technical standards, tools, and engineering practices.
• Oversee the integrity and quality of deliverables: ensure code aligns with architecture, performance expectations, manage technical debt and uphold reliable deployment and support processes.
  Lead retrospectives; monitor engineering metrics; use data to drive continuous process and operational improvements.
• All other duties as assigned

Learn more about serving with Samaritans Purse .


Qualifications & Experience :

• Bachelors degree in Computer Science, Business, or related field (or equivalent experience) and a minimum of 7 years of relevant work experience in software engineering, with proven leadership/mentorship responsibilities and experience building large software products.
• Extensive knowledge of modern software architecture principles: microservices, API design, cloud infrastructure, and scalable systems. Strong full-stack development experience including front-end, back-end, database technologies.
• Desired experience building or supporting an Email Service Provider (ESP) or enterprise-grade email delivery system.
• Desired deep understanding of SMTP, MTAs, DNS, SPF, DKIM, DMARC, CAN-SPAM, GDPR, blocklist management, bounce handling, and feedback loops.
• Desired deep understanding of email deliverability and reputation management.
• Desired hands-on experience with event-driven or streaming technologies (e.g., Kafka, RabbitMQ) for large-scale processing.
• Proficiency in backend development with experience in high-throughput, fault-tolerant systems.
• Working knowledge of DevOps/tooling: containerization (Docker, Kubernetes), infrastructure as code, and deployment automation.
• Strong leadership skills with experience guiding and developing engineering teams, while also contributing technically to core components.
• Comfortable working in agile, product-centered environments; able to pivot as business priorities or requirements evolve.
• 12 credit hours of college-level Biblical Studies (required)

Job Location: Coppell, TX

Type: Full-Time


Language Requirement: Fluency in English (required)

Benefits:

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; John 10:30; Ephesians 4:4-6.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7.
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16,17,18; Ephesians 6:12; Colossians 2:6-10.
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. 1 Corinthians 15:51-57; Revelation 20:11-15.
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. 1 Corinthians 12:12, 27; Ephesians 1:22-23.
• We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ. Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.
• We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.
• We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order. Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5