Senior Technical Business Analyst

Technical Business Analyst Location: Falls Church, VA (on-site in office, with partial telework flexibility)
Full-Time | Permanent
Salary Range: $70,000.00 ~ $115,000.00

BizFlow is hiring experienced Technical Business Analysts to help drive a large-scale enterprise modernization program. This is one of several analyst positions we are adding to the program team, alongside program management, project management, and engineering hires. If you are a strong facilitator who can hold the big picture and the process detail at the same time, own the requirements-to-acceptance thread on complex software implementations, and lead customers to clear decisions, we would like to hear from you.
This is not an entry-level role. Hands-on software implementation experience is required. You have taken software solutions from requirements through UAT and go-live, and you know where implementations succeed and fail.

What You’ll Do:
You will own the connective tissue between the customer and the delivery team: eliciting and documenting high-quality requirements, guiding customer stakeholders to the right decisions, translating business needs into buildable specifications, and leading User Acceptance Testing through to sign-off. You will work alongside the program manager and project manager, who own program governance and delivery execution, and a growing engineering team that builds the solution. Your lane is the requirements-to-acceptance thread that keeps everyone aligned.

Facilitate implementation

• Serve as the primary analyst on customer implementations within the modernization program, keeping the solution traceable from business goal to delivered feature.
• Partner with engineers and QA to clarify requirements, triage defects, and support testing as the build progresses.
• Feed clean, well-scoped requirements and acceptance results into the project manager’s schedule and the program manager’s governance, surfacing risks and dependencies early.

Capture clear, high-quality requirements

• Lead interviews, workshops, and elicitation sessions with business and technical stakeholders.
• Write user stories, use cases, and functional specifications with well-formed acceptance criteria.
• Build As-Is and To-Be process flows and translate them into specifications the engineering team can act on without guesswork.
• Refine and prioritize the backlog and maintain traceability from business goals to delivered features.

Lead and influence the customer

• Guide customer stakeholders across business, operations, product, and QA toward clear, timely decisions.
• Translate ambiguity into structured options, and drive alignment where interests compete, through influence rather than authority.
• Balance scope, value, risk, and constraints through negotiation, and build the trust that makes you the customer’s go-to voice on the solution.

Lead and facilitate UAT

• Own acceptance testing end to end: define test scenarios from the requirements, prepare and guide customer testers, and validate outcomes against acceptance criteria.
• Drive the resolution and re-test cycle through to formal sign-off.

Essential Qualifications:

• Bachelor’s degree in a related field, or equivalent practical experience.
• 8+ years hands-on software implementation experience, from requirements through UAT and go-live.
• Excellent communication and facilitation skills, with a proven ability to lead a room and move stakeholders to decisions.
• The ability to quickly grasp the big picture while deep-diving into process detail.
• Requirements elicitation and documentation: leading interviews and workshops, writing user stories and use cases, and defining acceptance criteria.
• Direct experience working with development and QA teams to clarify requirements, triage defects, and support testing and UAT.
• Process modeling: creating As-Is / To-Be process flows and translating them into functional specifications.
• Backlog management: refining and prioritizing items and maintaining traceability from business goals to delivered features.
• Cross-functional stakeholder communication across business, product, QA, and operations.
• Analytical and problem-solving strength: gap analysis, impact assessment, and solution evaluation.
• Clear translation of business needs into technical requirements, and technical constraints back into business terms.
• Acceptance testing support: defining test scenarios and validating outcomes against requirements.
• Data fundamentals, including using Excel for data validation and requirement clarification.
• Foundational business analysis training, such as coursework in requirements analysis, process modeling, or Agile BA fundamentals.
• Working understanding of the SDLC (phases, deliverables, roles) and Agile fundamentals (Scrum ceremonies and artifacts, epics and user stories, acceptance criteria).
• US Citizen or Permanent Resident.

Preferred Qualifications:

• Professional certifications: CBAP or CCBA (IIBA), PMI-PBA, an Agile BA certification, or a Scrum certification (CSM / PSPO).
• Technical fluency: a conceptual understanding of APIs, data models, and integration.
• Automation or low-code experience with tools such as BizFlow AppDev, ServiceNow workflows, or other BPM suites.
• Proficiency with documentation and collaboration tools such as Confluence, SharePoint, Jira, and diagramming tools like Visio.
• Prototyping and wireframing with tools such as BizFlow AppDev, Pencil, or Balsamiq for UI/UX collaboration.
• Advanced facilitation: design-thinking workshops, story mapping, and impact mapping.
• Intermediate data skills, including familiarity with SQL and data mapping.
• Change management experience: stakeholder adoption strategies, training plans, and communications.
• Delivery in regulated or compliance-heavy environments, including accessibility standards such as Section 508.
• Domain experience in HR, healthcare, public sector, or other complex operating environments.
• Financial acumen: cost/benefit analysis, value scoring, and OKRs.

Why join us:
BizFlow is a low-code / no-code software company with over two decades of delivering process automation and workflow solutions to government and commercial clients. Our platform, BizFlow M , helps organizations build, enhance, and automate business processes without heavy coding.
This role sits at the center of a significant modernization program. You will own the customer relationship on the requirements and acceptance side, see the full delivery lifecycle rather than a narrow slice of it, and have real scope on a small, senior team where analysts carry weight. If you do your best work close to the customer and close to the build, and you want the requirements-to-acceptance thread to be genuinely yours, this is a place to do it.
BizFlow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.