Director of Operations

$90k - $100k

TourismIQ

Georgetown, DE

Director of OperationsSouthern Delaware Tourism · Georgetown, DE, United States · HybridFeaturedOrganizationSouthern Delaware TourismLocationGeorgetown, DE, United States## About the roleAbout Southern Delaware TourismSouthern Delaware Tourism (SDT) promotes sustainable, year-round tourism throughout Sussex County and works with chambers of commerce, tourism businesses, community partners and government stakeholders to strengthen the destination and its economic impact. SDT is entering a significant period of organizational growth and strategic implementation, with an increased focus on countywide coordination, stronger market intelligence, measurable performance and year-round visitor demand.Position SummaryThe Director of Operations (DOO) is SDT's senior operational leader and a key partner to the Executive Director. The DOO turns organizational strategy into disciplined execution by leading internal operations, team performance, marketing coordination, advancement/outreach and day-to-day service to chambers of commerce and tourism partners.This role is designed for a strategic operator who can move comfortably between big-picture priorities and practical execution. The successful candidate will build structure, accountability and cross-functional alignment while helping SDT expand its impact across coastal and inland Sussex County.Key ResponsibilitiesStrategy Execution & Internal Operations• Translate SDT's strategic plan and Executive Director priorities into annual and quarterly work plans with clear owners, milestones, timelines and resource needs.• Lead day-to-day organizational execution, resolve cross-functional obstacles and establish consistent operating rhythms across the team.• Maintain operational visibility across projects, contracts, renewals, partner commitments and key delivery deadlines.• Identify process improvements that strengthen accountability, reduce duplication and improve service delivery.Team Leadership & Organizational Performance• Directly supervise, coach and evaluate the Marketing Manager and Digital Content Manager, as well as the Communications Manager if and when the position is added.• Establish clear goals, development plans and workload expectations for each direct report; coordinate Digital Content deliverables with Marketing while maintaining direct supervisory accountability for both positions.Marketing Coordination• Set marketing and outreach priorities in alignment with the Executive Director, SDT destination goals, audience trends, research and state tourism opportunities.• Provide strategic direction to the Marketing Manager while preserving Marketing ownership of campaign development, media mix, vendor relationships, brand standards and day-to-day marketing execution; directly supervise Digital Content and align its production priorities with the Marketing Manager.• Maintain one coordinated event and campaign calendar and ensure marketing, digital content and partner requests are prioritized against organizational capacity.• Use performance data and partner feedback to refine campaigns, resource allocation and countywide marketing support.Advancement, Outreach & Chamber Partnerships• Serve as SDT's primary operational liaison to local chambers of commerce and tourism partners, coordinating shared priorities, campaign support, partner requests and reporting.• Connect state-level opportunities, visitor research and market trends with local campaigns, seasonal needs and geographic growth opportunities.• Improve collaboration through shared calendars, brand resources, content systems and coordinated production where appropriate.• Identify opportunities to strengthen partner value, reduce unnecessary duplication and improve the reach of tourism initiatives across Sussex County.Communications Oversight• Ensure reliable communications coverage and clear coordination of media inquiries, public relations needs, familiarization (FAM) activity and partner communications.• Work with the Executive Director, Marketing and Digital teams, chambers and outside communications support to maintain consistent messaging and service continuity.• When the future Communications Manager is added, provide strategic oversight while that role leads media relations and community advocacy.• Track communications demand and service gaps so staffing and resource recommendations are based on demonstrated need.Performance & Financial Coordination• Prepare costed work plans, resource requests and operating updates for the Executive Director.• Maintain a consolidated view of operational, marketing, partner and communications performance, using clear metrics and documented baselines.• Coordinate program evidence and reporting for chamber of commerce initiatives and other funded programs.• Surface material operating risks, resource constraints and performance issues early and recommend practical solutions.What Success Looks Like• A disciplined annual operating plan with clear owners, timelines and measurable priorities.• A high-performing team with current goals, consistent supervision and clearly defined roles.• A coordinated marketing and partner-service model that reduces duplication and improves countywide execution.• Stronger alignment among SDT, local chambers of commerce, tourism partners and state-level resources.• Timely, decision-useful performance reporting that connects activity, resources and results.• A visible culture of accountability, responsiveness and continuous improvement.Qualifications• Bachelor's degree in business, communications, marketing, hospitality, tourism, public/nonprofit administration or a related field, or an equivalent combination of education and relevant experience.• Eight or more years of progressively responsible operations, organizational leadership or related executive-level experience, including at least three years of direct people leadership.• Demonstrated success implementing strategic plans, building accountability systems, improving workflows and leading cross-functional execution.• Strong understanding of integrated marketing, audience research, campaign measurement, digital content and vendor coordination.• Working knowledge of communications, public relations and media-relations functions sufficient to direct priorities, evaluate service quality and supervise communications talent.• Experience working with executive leadership, Boards, community stakeholders and external partners in a collaborative environment.• Ability to interpret financial information, build costed work plans and make resource recommendations while operating within established financial controls.• Excellent judgment, communication, organizational and relationship-management skills, with the ability to manage multiple priorities in a visible public-facing organization.Preferred ExperienceExperience in destination marketing, tourism, hospitality, chambers of commerce, economic development, nonprofits, public-private organizations, funded programs, organizational change or comparable stakeholder-intensive environments is strongly preferred. Candidates should understand the dynamics of serving both coastal and inland communities and be comfortable working across government, business and community interests.Compensation & BenefitsBase salary: $90,000-$100,000, commensurate with experience. SDT offers a competitive executive benefits package.Working EnvironmentThis is a full-time executive leadership position based in Georgetown, Delaware, with regular in-person presence across Sussex County. Periodic regional travel and occasional evening or weekend commitments are expected for partner meetings, events and destination initiatives.Leadership OpportunityThis position offers the opportunity to help shape the next phase of Southern Delaware Tourism at a time of expanded resources, greater countywide expectations and a new strategic direction. The DOO will work closely with the Executive Director to build the operating structure, team alignment and partner coordination needed to translate that opportunity into measurable results.
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Vacancy posted 3 days ago

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