Front Desk Associate
Scenthound
Front Desk Associate
Our Front Desk Associates play an essential role ensuring our dog parents have the best possible customer experience, coordinating store operations, and selling monthly dog health and wellness packages. The position requires a passion for dog health and wellness, a strong background in sales and customer service, reliable transportation, and a willingness to work in a smoke-free environment. This is a core role at Scenthound which helps us meet the brand's promise to both our pups and their parents.
We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.
Drive membership sales through health and wellness education
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer responsible for daily cash handling
Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
Competitive hourly pay plus share of tip pool
A fast-growing company with leadership and growth opportunities
A supportive team environment with ongoing training and development
A chance to be part of a mission-driven company dedicated to dog wellness and safety
$14.5 per hour
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