Operations Coordinator

Why Work at Topcon?

In a service/support role at Topcon, you're not just taking on a job; you're joining a mission that's key to building a healthier, more sustainable future. Our work supports the people who are building and feeding the world, impacting some of society's most pressing challenges.

Our service/support team is a crucial part of our global team that values down-to-earth connections and open communication. Your growth and development are not just possibilities; they're priorities. In our supportive and approachable environment, your dedication to customer service and technical expertise will be the cornerstones of your success and recognition.

Who You Are

As an Operations Coordinator, you'll be someone who is:

• Customer-Centric & Tech-Savvy, an expert in adapting to high-tech environments to provide outstanding customer support.
• Empathetic & Skilled Communicator, combining strong interpersonal skills with technical knowledge to resolve customer issues effectively.
• Resourceful in Problem-Solving, skilled at identifying issues and devising innovative solutions in challenging service and support scenarios.
• Skilled in Collaboration, working with diverse, international teams and clients, and embracing global perspectives.
• Committed to Continuous Improvement, constantly enhancing your skills and knowledge for personal and professional development.
• A Proponent of Open Communication, creating a supportive environment through trust and open communication with colleagues and clients.

What You Will Do

In this role, you'll be responsible for:

• Provide service to walk-in customers and handle all incoming calls.
• Enter and update customer orders in coordination with the sales team as received via phone or email, ensuring special handling requirements are noted.
• Perform weekly cycle counts to maintain accurate on-hand inventory.
• Coordinate mobile inventory counts with sales representatives and support personnel.
• Monitor open purchase and sales orders to ensure timely shipping.
• Update sales and rental orders.
• Process vendor invoices and send them to the accounting department.
• Reconcile petty cash and process all checks and cash through the accounting department.
• Work with the service department to ensure customer units are turned around promptly.
• Coordinate with other locations to ensure timely and accurate inventory transfers.
• Monitor sales activities, troubleshoot internal and customer issues, and coordinate the collection or delivery of equipment.

What You Need

The ideal candidate for this position will bring a combination of the following skills and qualifications:

• High School Diploma
• Office administration skills
• Proficiency in Microsoft Office
• Strong customer service abilities
• Sales and marketing skills
• Experience with ERP systems, SAP is a plus
• Preferred experience in inventory control, customer service, and warehouse operations
• Ability to lift 50 pounds.