Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

ACTT Team Leader

Omni Family of Services

We are pleased to offer a $3,000 sign-on bonus to qualified candidates who join our team. This incentive reflects our commitment to attracting top talent and supporting a successful transition into your new role. Apply today to take advantage of this opportunity. Are you looking for a workplace that values your well-being and supports your family life? Look no further! At Children's Hope Alliance, we believe in creating a supportive and inclusive environment for all our employees. Here are some of the fantastic family-friendly perks we offer: Parental Leave: We understand the importance of family time. Our generous parental leave policy ensures you can cherish those precious moments with your new addition. Military Reserve Pay: We proudly support our employees who serve in the military reserves. Bereavement Leave: In times of loss, we stand by our employees. Our bereavement leave policy provides the time you need to grieve and be with your loved ones. Work-Life Balance: We believe in a healthy work-life balance. With flexible working hours and remote work options, we help you manage your professional and personal life effectively. Birthday PTO: Celebrate your special day with a day off on us! Enjoy your birthday with family and friends, making memories that last a lifetime. Apply today and take the first step towards a fulfilling career with us!

SUMMARY

The Child ACTT Team Lead is responsible, personally or through appropriate delegation, for staffing and clinical supervision of the Child Focused Assertive Community Treatment (ACT) team. The Team Leader works in conjunction with the Chief Program Officer, Program Manager, Program Director, and Psychiatric Supervisor to provide overall clinical leadership and responsibility for monitoring participant treatment, rehabilitation, and support services provided by the Child ACT Team, as well as supports the clinical supervision, education, and training of other team members. The Team Leader provides assistance to individuals to maximize their recovery, ensures consumer-directed goal setting, assists both the individual and family served to gain hope and a sense of empowerment, and provides assistance in helping the individuals served become respected and valued members of their family and community. This is a flexible hybrid position, requiring office, home and community-based work.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Plan, implement and manage staffing to ensure required level of service to participants. Maintains a caseload of at least 4 families; or as otherwise needed for team coverage. Team Lead will meet productivity standards for own caseload; and also hold team members supervised to their productivity standards as well. Ensure training and clinical supervision is provided within scope of practice. Collaborates with Program Manager and Leadership for internal training needs. Customer Service Skills: General friendliness, a solution-focused attitude, being responsive and flexible. Participates in open, direct, solution-focused communication with participants, families and team members. Collaborate with Program Manager to evaluate utilization and programming to meet financial requirements. Staff clinical duties could include but are not limited to intake, evaluation, assessment, supervision, side‑by‑side support, co‑facilitation of psycho education groups, co‑facilitation of Family Education and Support and case management for individuals and their families. This is done under direct clinical supervision and based on their scope of practice as identified by CHA and individual licensing entities. Facilitates team/staff meetings to encourage transparency amongst the inter‑disciplinary team and provides clinical direction as appropriate. Monitors participant level of service and treatment provision by the team in accordance with Participant Achievement Agendas. Monitors the team/staff adherence to clinical documentation and service compliance standards. Participate in case conferences, team meetings and any other appropriate meetings associated with staffing, safety, and quality assurance. Assist staff to understand and cooperatively undertake actions to meet individual and family needs that are strength based and family centered. Work collaboratively with other members of inter‑agency programs (MIS, utilization management, HR, finance, development, foster care, leadership and administrative staff) to meet the customer service and clinical needs of participants and families. Develops and adheres to supervision plans with direct supervisor and supervisees utilizing Leader of Others principles. Provides input and assists with implementation of electronic solutions utilized on the team (electronic health record, APP, etc.). Work schedule is primarily weekdays, with some flexibility needed for weeknights, weekends and collaboration with team for holiday coverage. On call duties as assigned required. Perform other duties as assigned. Supervision responsibilities Clinical supervision of assigned direct reports on the Child Focused Assertive Community Treatment (ACT) team. Core Competency: Supervisors Supervisors will complete 100% of direct reports evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations. Measurement: Review of evaluations due during the review period and whether they were completed on time. Core Competency: Analytical Skills Therapist demonstrates an ability to review, interpret, and include client assessments in case conceptualization of treatment plan. Includes internal and external CCA’s, PCPs, Medical Evaluations, and Psychological Testing. How will competency be measured? At hire review of staff member's first client admission for evidence that inclusion of collateral information is included in client assessment, progress notes, and treatment plan. Annual review of 5 client records for evidence that inclusion of collateral information is included in client assessment, progress notes, and treatment plan. Children’s Hope Alliance is an Equal Opportunity Employer Requirements

QUALIFICATION REQUIREMENTS

To perform this position successfully, you must perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. All employees have the following expectations Mission: Contribute to and enhance company mission Organization: Prioritize and plan work responsibilities appropriately Professional Development: Attend and/or successfully complete all required trainings and meetings Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of‑compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community Teamwork: Serve effectively as a team contributor on all assignments Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals Education and Experience Requirements Knowledge and at least 3–5 years’ experience in the treatment of children with serious emotional disturbance, with a minimum of 2 years post‑graduate school experience, preferably in a community‑based model of treatment. Knowledge obtained through completion of a Master degree curriculum in appropriate discipline from accredited institution. Valid clinical NC license in a human service related field (i.e., Licensed Psychologist, Licensed Psychological Associate, LCSW, LPC / LCMHC, LMFT, Licensed Psychiatric Nurse Practitioner, Psychiatric Clinical Nurse Specialist, etc.) Two years post‑licensure preferred. At least two year’s skill and experience in staff management, leadership and clinical supervision. Skill and experience in delivery of Evidenced‑Based Practices. Skill and experience in group, individual and/or family counseling as appropriate. Knowledge of state and federal rules and regulations governing confidentiality, 42CFR/HIPAA. Knowledge of local, state and federal program administration regulations. Demonstrates a high standard of professional conduct and ethical behavior that will enhance the quality of care and encourage positive interactions among staff. Valid driver’s license Computer skills including but not limited to, Internet access, word processing, report writing and spreadsheet applications necessary to generate appropriate reports allocated to the position of Team Leader. Successful pre‑employment drug screening with negative results required. Active CPR and First Aid certification required. Active CPI Certification required or able to attain through CHA provided training Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer. Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance. The work environment will contain slight to moderate office‑related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles. The employee must occasionally travel to different locations in the course of work. Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations. #J-18808-Ljbffr Omni Family of Services

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the ACTT Team Leader in Charlotte, NC vacancy
  •  ...bonus to qualified candidates who join our team. This incentive reflects our commitment to...  ...Lasting Impact. Are you a licensed clinician and leader looking to make a meaningful difference? Join Children’s Hope Alliance’s Child ACTT (Assertive Community Treatment Team) and... 
    Suggested
    Work at office
    Remote work
    Relocation package
    Flexible hours
    Weekend work
    Afternoon shift

    Children's of Alabama

    Charlotte, NC
    3 days ago
  •  ...Children’s Hope Alliance in Charlotte, NC, is seeking an ACTT Team Leader to provide clinical leadership and support to youth with complex behavioral health needs. This role involves guiding a multidisciplinary team while ensuring high-quality, community-based services... 
    Suggested

    Children's of Alabama

    Charlotte, NC
    3 days ago
  • A leading mental health services organization is seeking a Child ACTT Team Lead in Charlotte, North Carolina. This role involves supervising clinical staff and providing leadership for the Child Focused Assertive Community Treatment team. Responsibilities include managing... 
    Suggested

    Omni Family of Services

    Charlotte, NC
    5 days ago
  • A flexible remote service provider is looking for Remote Customer Support Coordinators to assist customers, coordinate services, and maintain records. Ideal candidates have strong communication skills and basic computer knowledge. This role entails flexible work hours and...
    Suggested
    Remote work
    Flexible hours

    JAK Travel Agency

    Charlotte, NC
    7 days ago
  • Overview We are looking for a Sales & Client Support Specialist to assist clients with planning and booking travel while providing exceptional service throughout the sales process. This role blends client support with consultative sales, helping clients select travel options...
    Suggested
    Remote work
    Flexible hours

    Cathiesconnections

    Charlotte, NC
    7 days ago
  •  ...We are currently hiring multiple Remote Customer Support Coordinators to join our growing team. This position is fully remote and designed for individuals who enjoy assisting others and working in a flexible environment. Key Responsibilities Respond to customer inquiries... 
    Currently hiring
    Remote work
    Flexible hours

    JAK Travel Agency

    Charlotte, NC
    3 days ago
  • $16.5 per hour

     ...excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing...  ...your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and... 
    Local area
    Immediate start
    Flexible hours
    Night shift
    Weekend work

    Victoria’s Secret & Co.

    Charlotte, NC
    4 days ago
  • A major grocery retailer in Charlotte, NC is seeking a Customer Service Associate to provide excellent service and assist in maintaining operational standards. The ideal candidate should have effective communication skills and a high school diploma or equivalent. Responsibilities...

    Food Lion

    Charlotte, NC
    2 days ago
  • Customer Experience Coordinator – Travel (Remote) Charlotte, North Carolina, United States About the job This is formotivated individuals for remote travel roles. This opportunity is ideal for anyone looking for a flexible side hustle, work-from-home position, ...
    Full time
    Part time
    Second job
    Work at office
    Remote work
    Work from home
    Flexible hours

    Jnene Travels

    Charlotte, NC
    6 days ago
  • $15 per hour

     ...leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and... 
    Hourly pay
    Part time
    Flexible hours
    Night shift
    Early shift

    Burlington Stores

    Charlotte, NC
    6 days ago
  •  ...experience is a plus (not required) What We Offer Flexible remote schedule Access to training, tools, and ongoing mentorship Supportive team environment Opportunity to build professional skills in customer relations and travel planning Performance-based earning potential... 
    For contractors
    Remote work
    Flexible hours

    Traveling with Tasha

    Charlotte, NC
    5 days ago
  •  ...Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to...  ...providing direction to non‑supervisory associates. All Store Leadership Team responsibilities include: Leading and demonstrating company... 

    Victoria's Secret

    Charlotte, NC
    5 days ago
  • $14.25 - $14.75 per hour

     ...Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether youre working in our four global Home... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX Companies

    Pineville, NC
    7 days ago
  • $15 per hour

    Burlington Stores in Charlotte is hiring a part-time Customer Service Lead. You will be responsible for leading customer service initiatives, ensuring a customer-first approach, and motivating associates to deliver professional service. The ideal candidate should have ...
    Hourly pay
    Part time
    Flexible hours

    Burlington Stores

    Charlotte, NC
    3 days ago
  •  ...this role, you will serve as the connective tissue between product, engineering, line-of-business stakeholders, and end users—helping teams adopt AI capabilities, integrate agentic workflows, and scale enablement into repeatable, self-service models. Ideal candidates... 
    Work at office

    United IT

    Charlotte, NC
    5 days ago
  •  ...follow direction, as well as good time management skills and being a team player. - Recognize colors, sizes and types of product and...  ...the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide... 
    Full time
    Local area
    Night shift

    Alsco External

    Charlotte, NC
    4 days ago
  •  ...installation, maintenance, and support for industry-leading fireplace products across residential markets. The Customer Service team supports builder partners, homeowners, sales and field operations throughout the installation and service process. The team enters and... 

    Hearth & Home Technologies

    Charlotte, NC
    2 days ago
  • $142k - $179k

    Honeywell International, Inc. in Charlotte, North Carolina, is seeking a Senior Customer Success Manager to lead execution for a defined customer portfolio. Responsibilities include managing success metrics, ensuring customer satisfaction, and driving growth through effective...

    Honeywell

    Charlotte, NC
    2 days ago
  • An innovative EdTech company is seeking a Customer Success Manager to lead onboarding and ensure ongoing success for K-12 customers. The role involves mentoring a support representative and driving adoption and renewals while working directly with founders to improve educational...

    Read Theory

    Charlotte, NC
    3 days ago
  •  ...Financial Services Digital Customer Experience Strategy Leader Join Capgemini as a Financial Services Digital Customer Experience Strategy...  ...across multiple channels. Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry... 

    Capgemini Insurance

    Charlotte, NC
    3 days ago
  •  ...Customer Service Coordinator JELD-WEN is currently seeking a Customer Service Coordinator to join our growing team. The Customer Experience Coordinator works in a fast paced, high volume support center and is responsible for receiving and resolving customer inquiries... 
    Work at office
    Worldwide

    JELD-WEN Holding

    Charlotte, NC
    2 days ago
  •  ...Area Customer Service Coordinator Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's office located in Charlotte, NC. We work with companies that offer environments for our employees to contribute... 
    Contract work
    Currently hiring
    Work at office

    Paladin

    Charlotte, NC
    2 days ago
  • Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing... 
    Work experience placement
    Work at office
    Worldwide
    Flexible hours

    Ricoh Americas Corporation

    Charlotte, NC
    4 days ago
  • Customer Service Coordinator Charlotte - Charlotte, NC 28208 Overview Position Type: Full Time Education Level: 2 Year Degree Category: Manufacturing Description Summary Responsible for answering and redirecting phone calls received in the Parts Department...
    Full time
    Work at office

    Murata Machinery USA, Inc

    Charlotte, NC
    3 days ago
  • Category/Area of Expertise: Retail Operations Job Requisition: 484274 Address: USA-NC-Charlotte-1704 Harris Houston Rd Store Code: Store 00985 Front End (7217700) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve...
    Work at office
    Flexible hours

    Food Lion

    Charlotte, NC
    7 days ago
  •  ...customer service experience, along with a high school diploma. Circle K offers a supportive work environment with flexible schedules, medical benefits, and opportunities for career advancement. Join a fun and motivated team dedicated to great service! #J-18808-Ljbffr Circle K
    Flexible hours
    Shift work

    Circle K

    Charlotte, NC
    3 days ago
  •  ...Charlotte, NC is seeking a Manager of Customer Success to drive customer engagement and growth. In this leadership role, you will mentor a team, manage performance metrics, and collaborate cross-functionally to ensure exceptional customer experiences. The ideal candidate has... 

    Turnitin

    Charlotte, NC
    5 days ago
  •  ...for quality and reliability. The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits...  ...skills, and build a long-term career with a respected industry leader. What You'll Do As a key member of our customer experience... 
    Temporary work
    Work at office
    Remote work
    Weekend work

    GSM Services

    Charlotte, NC
    3 days ago
  • Retail Operations Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates work together to make it happen. Food Lion

    Food Lion

    Charlotte, NC
    4 days ago
  • $18 per hour

     ...job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental... 
    Hourly pay
    Part time
    Local area
    Flexible hours
    Night shift

    PrimeFlight Aviation Services

    Charlotte, NC
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to ACTT Team Leader. Be the first to apply!