Community Manager

Job Description

Job Description

Community Manager
Ankeny, IA
$57,000 – $63,000 / year base + performance-based bonuses

OVERVIEW
This is an operational leadership role at a large manufactured housing community — 400+ homesites. You'll directly manage the administrative and maintenance teams on-site, working in close, dotted-line collaboration with a separate sales and leasing team.

WHAT YOU'LL DO

• Lead a team of on-site direct reports across a large, 400+ site community — coaching, one-on-ones, and performance management
• Directly manage your administrative and maintenance staff, in close dotted-line collaboration with the sales and leasing team
• Hit monthly and quarterly targets for net operating income, occupancy, and collections
• Own your community's contribution to full occupancy — keep homes and grounds ready to show and route every prospect to the right next step
• Track and protect a positive NOI, managing vendor and staff spending closely
• Keep rent billed accurately and collected on time, executing legal notices and payment agreements when needed
• Keep curb appeal sharp across the community — manage grounds vendors and hit mystery shop standards
• Flag capital project needs and property risks to your Regional VP and coordinate vendor logistics for capital work
• Build a resident experience worth renewing — resolve tickets, keep ledgers accurate, and close out work orders within 48 hours
• Stay compliant with federal and state housing regulations, including Fair Housing standards

WHY YOU MATTER
A community this size runs on your leadership — you're the one keeping the team, the numbers, and the residents all moving in the same direction.

WHAT IT TAKES

• 3-5+ years of experience in manufactured housing community management and operational leadership
• Experience managing a large community or a multi-department on-site team
• Comfortable reading and acting on NOI, occupancy, and collections numbers
• Working knowledge of Fair Housing standards and state landlord-tenant law
• Strong vendor management and follow-through on maintenance and capital projects
• A genuine resident-service mindset — you catch a problem before it becomes a complaint
• Experience partnering with a separate sales or leasing team is a plus
• Comfortable handling collections and delinquency conversations directly

THE PERKS!

• Quarterly bonus potential up to $4,500 ($18,000 annual max), tied to NOI and delinquency performance
• Comprehensive health benefits
• Generous PTO and paid holidays
• 401(k) with a 6% company match