Warehouse Manager

Warehouse Manager

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

The Role

The Warehouse Manager is responsible for overseeing all warehouse operations within a fast-paced freight forwarding environment. This role ensures efficient unloading/receiving, storage, inventory management, and loading/shipping while maintaining safety, accuracy, service-level agreements (SLAs), and cost controls. The Warehouse Manager leads teams, drives continuous improvement, and ensures operational excellence to meet client requirements.

What You'll Do

• Oversee end-to-end warehouse operations, including shipping, receiving, loading/unloading, staging, and storage.
• Lead, coach, and develop warehouse staff; ensure effective staffing, onboarding, training, performance management, and succession planning.
• Drive execution of key performance indicators (KPIs) related to productivity, service, quality, and cost.
• Manage operating expenses, including labor planning, scheduling, overtime control, and discretionary spending.
• Develop, implement, and maintain standard operating procedures (SOPs), work instructions, and standardized processes.
• Champion continuous improvement initiatives (Kaizen, root cause analysis, standard work) to enhance operational performance.
• Identify and implement process improvements to increase efficiency, reduce costs, and improve dock and warehouse productivity.
• Partner closely with Human Resources and Talent Acquisition to manage full-cycle recruitment, including candidate selection and onboarding.
• Collaborate cross-functionally with Claims, Customer Service, Pricing, Safety, HR, Finance, and Sales to support service delivery and business growth.
• Oversee timekeeping and workforce management, including timecard approvals, attendance monitoring, PTO management, and shift scheduling.

Powered Industrial Truck Training

• Serve as a certified Powered Industrial Truck (PIT) Trainer, delivering OSHA-compliant training for forklift and material handling equipment operators.
• Conduct classroom and hands-on instruction to ensure safe equipment operation.
• Evaluate operator competency and issue certifications as appropriate
• Provide refresher training following incidents, near misses, or observed unsafe behaviors
• Maintain training records and ensure compliance with company and regulatory standards

Safety and Regulatory Compliance

• Promote and maintain a "safety-first" culture, ensuring full compliance with OSHA and all applicable federal, state, and local regulations.
• Conduct regular safety audits, facility inspections, and operational walkthroughs to proactively identify and mitigate risks.
• Lead incident reporting, investigations, and root cause analysis; ensure timely implementation of corrective and preventive actions.
• Monitor and drive safety performance metrics (e.g., TRIR, near-misses, corrective actions), holding teams accountable for results.
• Partner with Safety teams to ensure compliance across equipment operation, dock safety, and employee working conditions.
• Ensure proper maintenance, inspection, and documentation of warehouse equipment, including forklifts and material handling equipment.
• Lead regular safety meetings, training sessions, and awareness initiatives to reinforce safe work practices.
• Ensure compliance with equipment preventive maintenance schedules and all regulatory inspection requirements.
• Enforce safe operating practices in all environmental and weather conditions.

Compliance, Quality & Inventory Control

• Ensure compliance with customer requirements, freight handling standards, and regulatory requirements (e.g., OSHA, TSA, C-TPAT, as applicable).
• Maintain accurate inventory control through effective use of WMS and cycle count programs.
• Investigate and resolve inventory discrepancies, claims, and service issues.
• Ensure proper cargo handling, labeling, and documentation in accordance with freight forwarding standards.
• Maintain high levels of accuracy and quality across all warehouse processes.

Additional Responsibilities

• Support special projects, system implementations, and operational initiatives as assigned.
• Perform other duties as required to support business objectives.

What You Bring

• 5+ years of experience in logistics, freight forwarding, or 3PL operations, preferably within a terminal, distribution center, or cross-dock environment.
• 2+ years of leadership experience supervising teams in a warehouse, logistics, or operations setting.
• Bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred; equivalent experience will also be considered.
• Strong leadership and team development skills with the ability to drive engagement, accountability, and performance.
• Proven ability to implement process improvements and deliver measurable operational results.
• Experience with Warehouse Management Systems (WMS) and proficiency in Microsoft Office Suite.
• Working knowledge of DOT Hazardous Materials Regulations, 49 CFR, OSHA PIT regulations, and general workplace safety requirements.
• Ability to obtain and maintain forklift certification; experience evaluating or certifying operator proficiency is a plus.
• Solid understanding of warehouse safety practices, compliance requirements, and operational best practices.
• Strong analytical, mathematical, and problem-solving skills, including the ability to calculate rates, ratios, percentages, and interpret operational data.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment with evolving processes.
• Strong communication and cross-functional collaboration skills.
• Ability to interpret written, verbal, and technical instructions and translate them into actionable processes.
• Additional certifications, such as OSHA or Lean/Six Sigma, are a plus.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.