Program Coordinator, University Without Walls

Job Description

Job Description

LOCATION

DOROT is headquartered on the Upper West Side of Manhattan and the team works on a hybrid schedule. The Program Coordinator is expected to work in the office or be in the community a minimum of 2 days per week and as needed. 

ABOUT DOROT

Founded in 1976, DOROT (“generations” in Hebrew) facilitates a dynamic partnership between older adults, volunteers, and professionals through programs designed to combat social isolation and loneliness and bring the generations together. DOROT is dedicated to enhancing the lives of older adults to help them live more independently as valued community members. Compassion and commitment to excellence are hallmarks of DOROT’s programs and staff. The agency is a recognized innovative leader in mobilizing volunteers and infusing social work into its service delivery model. Our programs are conducted onsite, in the home, remotely and in the community.      

ABOUT THE ONSITE & SPECIAL PROGRAMS DEPARTMENT

DOROT’s Onsite & Special Programs department provides diverse, impactful classes, workshops, cultural events and other presentations for our community of over 4,000 adults ages 60 to 100+. Whether online via Zoom, over the phone, or in person, our programs promote health and wellness, lifelong learning and enrichment, creative expression, and meaningful social connection.

ABOUT THE OPPORTUNITY

The Program Coordinator is responsible for coordinating University Without Walls (UWW), DOROT’s flagship teleconference program for older adults. This position involves a rich combination of responsibilities that help us shape and deliver programming that best meets constituents’ interests and needs, including developing diverse and engaging program content, building positive and productive community relationships, and having direct communication with our older adult community. The successful candidate will be creative, detail-oriented, and enthusiastic about developing programs for individuals who rely on the telephone for access to programs and social connection.  

 
PRIMARY RESPONSIBILITIES

• Serve as a vital and proactive member of the Onsite and Special Programs team, contributing to the achievement of UWW program and constituent goals and the sharing of information between programs.
  
• Plan and implement more than 150 teleconference programs annually on subjects related to art, culture, news, health and wellness, vision loss, bereavement, and more.  
  • Gauge the ongoing demand for current programs and participants’ additional program interests/needs. 
  • Develop additional opportunities for constituents to share their legacies, practice new skills, and connect with peers. 
  • Cultivate relationships with facilitators and cultural, health, social service, and educational organizations to produce new classes that expand the breadth of the UWW program.  
  • Enhance program planning and design by reviewing and analyzing relevant data from DOROT’s database and program evaluations.  
• Oversee the creation, printing, and distribution of the program catalog, including managing production schedule, drafting and reviewing copy, coordinating with DOROT’s Advancement team, and communicating with outside printer on production and distribution.
  
• Execute strategies to engage new and diverse facilitators and participants. This includes developing and conducting presentations and speaking to community groups.  
• Train and support volunteer and professional program facilitators by providing orientation, training, and feedback to support best practices for engaging older adults and building social connections in teleconference programs.
• Collaborate with other DOROT departments for participant support and program planning, including: 
  • Conferring with DOROT’s Supportive Services staff to address older adults’ needs for social work interventions, referrals, or other supports.   
  • Developing targeted marketing and outreach strategies for participant recruitment.
• Train, mentor, and supervise office volunteers and interns to ensure that UWW practices and protocols are understood and carried out with professionalism and excellence. 
• Support registration of new participants and serve as backup for managing teleconference call connections.
  
• Collect and enter participation data, constituent interactions, and partner relationships using DOROT’s online database (Salesforce platform); also contribute to the monthly review of statistics for internal reports and analysis of trends
• Complete other duties as assigned. 

REQUIRED QUALIFICATIONS

• Bachelor’s Degree or higher with 3+ years of professional experience in education, social services, nonprofit management, or similar field  
• Experience in facilitating or teaching adult learners; working with older adults preferred 
• Highly proactive and critical thinker 
• Self-starter able to effectively and independently manage multiple time-sensitive projects and deliverables 
• Collaborative mindset and strong interpersonal skills 
  
• Demonstrated success in relationship cultivation  
• Strong organizational skills and ability to manage multiple projects  
• Excellent verbal and written communication skills, including public speaking/presentations  
• Keen attention to detail and ability to perform complex administrative processes 
• Knowledge of Office 365; video conferencing (Zoom) is required.  
• Availability to work occasional evening hours and approximately four Sundays per year. 

WHY WORK WITH US

At DOROT, we believe that the power of connection can be transformative. Working with us means that you will have:

• The ability to make an impact . DOROT is a mission-driven organization filled with passionate people focused on having a positive impact on the lives of our clients.
  
• Generous time off. DOROT offers 20 days of vacation per year, 10 paid Federal holidays and up to as many as 13 paid Jewish holidays, as well as early office closures on Fridays. We also provide fully paid Parental Leave and other generous Leave policies.
  
• Healthcare benefits . Medical, vision, dental, short-term disability, life insurance, and more. We offer a choice of benefits to ensure that you and your family are taken care of.
  
• Support to plan for your future. DOROT currently offers all employees an opportunity to participate in the 403(b) Retirement Savings Plan immediately upon hire. Additionally, DOROT will make discretionary quarterly contributions to eligible employees’ 403(b) Retirement Savings Plan in the quarter following completion of 2 years of service with eligibility for increasing contributions for employees with more than 5 and more than 10 years of service.  

This position is non-exempt, and candidates can expect an annualized base salary between $54,000-$60,000 commensurate with experience.

Please submit a cover letter and resume with your application.

 
It is the policy of DOROT, Inc. to provide equal employment opportunity to qualified individuals for employment or advancement without discrimination because of race, color, religion creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizenship, age, veteran status, pregnancy, handicap disability, genetic, genetic characteristics, or other protected status.