Assistant Store Manager

Assistant Store Manager Location/Division: NY - New York - Third Ave - 4632 Job Summary As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. You enjoy working with people, are energized by your passion for helping customers and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development. In your role, you ensure sales and profit through your ability to leverage resources which results in teams who can provide best in class service to our customers. As a leader, you work collaboratively with the team, inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy: talking about and selling fun and creative products and services. Responsibilities Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of best-in-class service by the store team. Ensure a vibrant store through the execution of visual merchandising and replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation. Drive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer. Partner and provide insight and ongoing feedback on associate achievements and/or performance concerns. Provide meaningful input for performance reviews, hiring decisions, associate promotions, and disciplinary decisions. Develop the Sr. Sales Leads, Sales Leads, and Customer Sales Associates, through engagement and coaching; assess performance and recommend promotion opportunities. Assess the store from the customer’s perspective and use insight to seek and influence improvements. Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store’s performance targets and coaching other store team leaders to develop MOD skills. Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes. Ensure compliance to company standards as it pertains to safety, customer experience, and all store operations, including asset protection (controlling shrink, expense, and payroll). Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company. Open and close the building, ensuring the safety of employees and customers. Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing). Support solid execution of associate rosters and schedules aligning with the budget and business needs so store scheduling is balanced and staffed to effectively and smoothly run the store. Knowledge & Experience Exhibit solid product knowledge and a strong understanding of current trends. Enthusiasm for the product reflected in excellent standards of service for the local community. Minimum of two years of supervisory experience in a retail environment. Experience in managing and developing employees at all levels. Effective organization, planning, and prioritization of workload. Able to delegate and work through others. Ability to communicate effectively and comfortably. Experience building collaborative and productive working relationships at all levels. Consistently deliver honest and constructive feedback. Demonstrate passion about customer service and desire to learn about our brand/products. Expected Behaviors Prioritize customer experience above all else. Commit to and develop associates. Execute visual merchandising and replenishment standards flawlessly. Drive results through thoughtful development. Provide feedback, coaching and development. Can empathize with and understand people. Enjoy working with people and engaging with others. Demonstrate collaboration and ability to adjust style to meet individual needs. Provide clear directions, monitor progress and provide appropriate feedback when running the store. Understand key financial indicators and make good decisions to drive positive results. Solve problems through good decision making, including in ambiguous situations. Know the most effective and efficient processes to get things done with a focus on continuous improvement. Motivate a team of people through engagement, focused dialogue and feedback. Be open to feedback and reflect on this insight to develop and grow. Show adaptability and work with a sense of urgency all the time. Benefits For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay. For 20–29.99 hours per week: Employee Discount, EAP, Sick Pay, PTO including paid maternity and parental leave, company paid holidays, transit, and 401(k) with company match. For 30 hours or more per week: Employee Discount, EAP, Sick Pay, PTO including paid maternity and parental leave, company paid holidays, 401(k) with company match, comprehensive health benefits (medical, dental, and vision), healthcare and dependent care spending accounts, disability benefits, life insurance, transit, and tuition reimbursement. Employment Details Employment Type: Full-Time State: New York City: New York EEO Statement As an affirmative action employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination, and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state or local laws and ordinances. Accommodation Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact View phone number on click.appcast.io. #J-18808-Ljbffr