SECTION SUPERVISOR

Section Supervisor

Applicants must be permanent in the Principal Administrative Associate Civil Service Title. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The Medical Assistance Program (MAP) administers public health insurance programs, including Medicaid, for the City of New York. Applying individuals and families are approved for eligibility against applicable Federal and State guidelines. Those found to be eligible can use coverage provided to access doctors, medication, and other health care services at little or no cost. The Nursing Home Eligibility Division (NHED) serves the health and safety needs of a vulnerable and dependent population which includes the elderly, severely disabled adults, children, and a growing number of AIDS patients.

The Nursing Home Eligibility Division (NHED) is recruiting for one (1) Principal Administrative Associate II to function as a Section Supervisor who will:

• Supervise and resolve problems related to processing Medicaid applicants for residential health care facilities.
• Oversee review of difficult and priority cases to ensure that rules of determination are properly applied.
• Coordinate the dissemination of work, control and preparation of data input, and reconciliation of nursing home source documents.
• Liaise with client representatives and residential health care providers.
• Review batched work for further processing/action.
• Interpret State, Federal and Agency policies, procedures, and regulations to resolve issues related to eligibility processing.
• Review daily activity log of activities for compilation and submission to the Section Manager.
• Train staff and evaluate performance.

Hours/Schedule: 9 AM 5 PM (FLEX)

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.

Preferred Skills

- Medicaid experience with experience working with Nursing Home cases being the ideal - Strong communication and supervisory skills - Excellent knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint) - Able to create and maintain PowerPoints and spreadsheets for tracking audit cases, staffing changes and productivity, and NHED outcomes.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.