Virtual Patient Support Specialist - REMS

Updated: Yesterday Location: Charlotte, NC, United States Job ID: 16495-OTHLOC-Ch5wYfwA You’re a proactive problem-solver who builds strong, trusted relationships with customers. In this role as a REMS Specialist, you will be responsible for answering non-clinical related questions as well as triaging adverse events and product complaints using an FAQ document and then entering the data into the CRM. Responsibilities Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines. Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner. Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s). Conduct pre and post call analysis of calls. Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules. Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved. Job Qualifications Education Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience. High School Diploma required Required Skills 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred. Working knowledge of medical terminology Solid written and verbal communication skills and listening skills. Ability to type 40+ words per minute (wpm) Efficient computer and data entry skills; ability to learn new systems and programs quickly. Excellent attention to detail Ability to prioritize and reprioritize workload depending on program needs. Preferred Skills 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred. Benefits Competitive compensation package. Health benefits including Medical, Dental and Vision. Company match 401k. Flexible paid time off (PTO) and sick time. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). #J-18808-Ljbffr Syneos Health, Inc.