Business Development Coordinator

BDC Associate

Want to work a 4 day week?!!! 4 days on, 3 days off!!! We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. The BDC Associate has the opportunity to assist customers beginning the car buying experience the way they want to buy; online, over the phone, through texting, and in person. You will be interacting with hundreds of Customers that begin as internet requests or phone calls and will work with these customers together with our sales force and managers throughout the car buying process. The goal is to create an exceptional vehicle-buying experience and to build customer loyalty to MetroWest Subaru.

Benefits

• Medical
• Dental
• Vision
• 401K
• Life Insurance
• Paid Training
• Paid Time Off
• Saturday Lunches
• Closed on Sundays
• Discounts on Products and Services

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.