Bilingual Immigration Consultation Specialist - Atlanta, Ga

The Consultation Specialist conducts immigration consultations with prospective clients and helps them understand the legal pathways offered by Solano Law Firm. Clients trust us with some of the biggest decisions of their lives, and this role exists to convert qualified consultations into retained clients through relationship building, strategic discovery, education, objection handling, follow-up, and an exceptional client experience.

This is not a call center role. A successful Consultation Specialist combines empathy with confidence, structure with warmth, and sales ability with integrity. You will not provide legal advice or represent yourself as an attorney. Your responsibility is to gather information, educate clients on the firms process and potential pathways under attorney supervision, identify opportunities for legal review, and guide qualified prospects toward representation.
Compensation:

$80,000 - $120,000 yearly
Responsibilities:

Schedule & Work Expectations
Full-time, in-office in Atlanta, GA
Schedule: Tuesday–Saturday, 10 AM–7 PM Eastern Time
Solano Law Firm operates company-wide on Eastern Time
Saturday coverage is built into this role to serve clients who work weekdays
Remote and hybrid work are not available
Compensation
Base salary: $50,000–$55,000
Performance-based bonus structure tied to revenue collected and deposits
On-target earnings (OTE): $80,000–$120,000 annually
Top performers regularly exceed $100,000
Language Requirement
Professional fluency in Spanish and English is required. You must be able to:
Conduct full consultations independently in Spanish
Build rapport naturally with Spanish-speaking clients
Explain complex information in simple, client-friendly language
Transition seamlessly between English and Spanish in the same day
Core Responsibilities
Conduct Immigration Consultations
Lead scheduled consultations via Zoom, phone, and in-person from the Atlanta office
Use Solanos structured consultation process from opening through close
Create a welcoming, professional, high-trust client experience
Maintain control of consultation flow
Discovery & Case Exploration
Conduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgency
Identify opportunities for attorney review
Document findings clearly and accurately
Education & Solution Presentation
Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps
Present recommendations confidently and ethically: without creating unrealistic expectations
Help clients understand the value of legal representation
Sales & Conversion
Build confidence and urgency ethically
Conduct trial closes throughout the consultation
Address objections professionally
Execute structured follow-up for undecided consultations
Take ownership of consultation outcomes
Documentation & CRM Management
Maintain complete and accurate consultation notes
Update CRM immediately after every consultation
Track outcomes, next steps, and follow-up activities
Team Collaboration
Participate in daily huddles, coaching sessions, call reviews, and team trainings
Share client insights and trends with leadership
Contribute to continuous improvement

Performance Expectations (KPIs)
This is a high-accountability, performance-driven role.
Sales Performance
60% overall consultation-to-hire conversion rate
30% same-day (on-the-spot) conversion rate
Strong follow-up conversion on undecided consultations
Client Experience
Consultation quality audit scores
Adherence to consultation structure
Client trust and satisfaction
Operational
CRM compliance and documentation accuracy
Same-day follow-up completion
Attendance and schedule reliability
30 / 60 / 90 Day Success Plan
First 30 days: Learn, Observe, Build Foundation

Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, build confidence in both languages.
First 60 days: Execute, Improve, Build Consistency

Independently manage your consultation schedule, strengthen objection handling, execute follow-up consistently. Target: 20–25% same-day conversion, 45–50% overall conversion.
First 90 days: Perform, Own Results, Become a Top Contributor

Operate fully autonomously. Meet or exceed 30% same-day and 60% overall conversion. Become known for accountability, ownership, and client trust.
Qualifications:

Required Qualifications
Native or professional-level fluency in Spanish and English
Minimum 2 years of experience in consultative sales, sales, legal intake, customer success, or other high-touch client-facing roles. Experience may be from any industry; immigration law experience is preferred but not required.
Proven history of meeting performance and conversion goals
Exceptional communication and objection-handling skills
Strong organization and follow-through
Comfortable discussing financial commitments and guiding client decisions
Willing to work Monday–Friday, 9 AM–6 PM ET, in-office in Birmingham
Preferred Qualifications
Immigration law or immigration consultation experience (preferred, not required)
Experience with HubSpot, CTM, Zoom, or similar CRM systems
Consultative sales experience
Experience navigating emotionally sensitive conversations

Ideal Candidate Profile
You are someone who:
Builds trust quickly and is naturally personable
Knows how to lead conversations and read a room
Balances empathy with accountability
Performs well under pressure and ownership
Loves helping people while driving measurable results
Takes ownership instead of making excuses
Wants a role where performance directly impacts earnings and outcomes
Legal & Compliance Note:

Consultation Specialists do not provide legal advice or represent themselves as attorneys. All consultations are conducted under attorney supervision in accordance with the ABA Model Rules of Professional Conduct and Georgia State Bar rules.
About Company
About Solano Law Firm
At Solano Law Firm, our mission is simple:
Helping immigrants build better futures.
We believe every client deserves compassion, professionalism, and exceptional service.
We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported.
If you’re ready to join a team that is making a difference every day while investing in your professional growth, we’d love to hear from you.
Apply today and become the heart of our office.

WHLAW2

Compensation details:

80000-120000 Yearly Salary
PI58b2dcf6afd8-30492-40761122