Technical Training Manager, Field Services

Job Description

Job Description

Description:

This position is Flexible / Hybrid in Columbus, OH / Minneapolis, MN / Hanover, MD. 

The Technical Training Manager is responsible for designing, developing, and delivering technical training programs that enable Forgent field service technicians to safely, efficiently, and consistently service Forgent-manufactured electrical distribution equipment.

This role owns the end-to-end technical training curriculum for field services—covering equipment startup, commissioning, upgrades, preventative maintenance, troubleshooting, and repair. The Training Manager partners closely with Field Services leadership, Engineering, Manufacturing, and Product Management to translate product designs, standards, and field lessons learned into practical, technician-ready training.

The role ensures technical training is standardized, scalable, and aligned to Forgent service offerings, while remaining grounded in real-world field execution.

Key Responsibilities

Technical Training Strategy & Curriculum

· Develop and maintain a structured technical training curriculum for field service technicians across skill levels (entry-level through senior/lead technician).

· Define training pathways aligned to service activities such as startup, commissioning, modernization, maintenance, diagnostics, and repair.

· Ensure training content reflects Forgent-manufactured products, configurations, and field-installed conditions.

Content Development & Delivery

· Create and maintain technical training materials including:

o Instructor-led training (ILT)

o Hands-on lab training

o Equipment manuals, job aids, and troubleshooting guides

o Digital and LMS-based learning modules

· Translate engineering drawings, schematics, protection logic, and product documentation into technician-focused training content.

· Deliver training directly and/or coordinate subject matter experts (SMEs) for specialized modules.

Field Alignment & Continuous Improvement

· Partner with Field Services leadership and senior technicians to identify skill gaps, recurring issues, and training needs based on field performance.

· Incorporate field feedback, failure modes, and lessons learned into updated training content.

· Support onboarding and upskilling of new technicians and ongoing development of experienced staff.

Cross-Functional Collaboration

· Work closely with Engineering, Manufacturing, Quality, and Product teams to stay aligned with product changes, design updates, and standards.

· Ensure training content reflects current product releases, revisions, and approved service procedures.

· Support new product introductions (NPI) by developing associated service training.

Training Governance & Standards

· Establish training standards, certification requirements, and competency assessments for field technicians.

· Support safety training alignment with OSHA, NFPA 70E, and Forgent safety policies.

· Track training completion, certification status, and competency progression through LMS or other tools.

Metrics & Effectiveness

· Define and track training effectiveness metrics (e.g., reduced rework, improved first-time fix rates, safety outcomes).

· Continuously refine training based on performance data and technician feedback.

Required Qualifications

· Bachelor’s degree in Engineering, Electrical Technology, Industrial Technology, or a related technical field or equivalent field experience.

· 7+ years of experience in electrical power systems, electrical distribution equipment, or field services.

· Strong working knowledge of LV/MV switchgear, transformers, protective devices, controls, and associated systems.

· Demonstrated experience developing and delivering technical training for field or technical personnel

Preferred Qualifications

· Prior experience as a field service technician, field engineer, or technical instructor.

· Experience supporting or training on Forgent or similar OEM electrical distribution equipment.

· Familiarity with commissioning, testing, and diagnostics of electrical power systems.

· Experience using Learning Management Systems (LMS) for technical training delivery.

· OSHA 30, NFPA 70E, or manufacturer certifications strongly preferred.

Skills & Competencies

· Technical Credibility - Deep understanding of electrical distribution equipment and field service execution

· Instructional Effectiveness - Ability to translate complex technical concepts into practical, technician-ready training

· Field Orientation - Training grounded in real-world service conditions, safety, and customer environments

· Collaboration - Strong partnership with Field Services, Engineering, Manufacturing, and Product teams

· Continuous Improvement - Uses field feedback and performance data to evolve training programs

· Safety Focus - Reinforce safe work practices and compliance at all times

Performance Metrics

· Field technician training completion and certification rates

· Reduction in repeat service calls or rework

· Improvement in first-time fix and startup success rates

· Technician and field leadership feedback on training effectiveness

· Timeliness and quality of training for new product introductions

Travel

· As needed – 30% travel to conduct in person training

Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed.

Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.

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