Service Operations Manager

Job Type: Full-Time (In-office)
Location: Cranford, NJ
Schedule: Monday - Friday, 7:30 AM - 4:30 PM

Position Overview
We are seeking an experienced Commercial HVAC Service Operations Manager
to lead our service department. The ideal candidate must have a strong
commercial or industrial HVAC background and exceptional communication
skills. You will be responsible for supervising field teams, building
strong customer relationships, and managing vendor interactions to
ensure efficient, high-quality service.

Key Responsibilities
Team Leadership & Daily Operations
- Manage, train, and support service technicians, dispatchers, and
administrative staff.
- Oversee scheduling, dispatching, and workload distribution to ensure
safe, on-time job completion.
- On-Call: Participate in a manager on-call rotation (one week/month)
to handle emergency dispatching.
Customer Relations & Strategic Growth
- Act as the primary contact for escalated concerns and conduct site
visits to build client relationships.
- Assist with service quotes, proposals, and recommendations for
repairs or upgrades.
- Collaborate with management to identify growth opportunities and
track contract renewals.
Financial & Resource Management
- Approve invoices, timesheets, and purchase orders, ensuring accurate
billing and cost control.
- Submit completed jobs to invoicing within two (2) business days and
follow up on warranty credits.
- Oversee inventory (tools, vehicles, truck stock) and coordinate with
vendors for the best pricing.
Technical Quality, Safety & Compliance
- Provide technical troubleshooting support for complex HVAC issues
and review job closeouts.
- Enforce OSHA safety policies, conduct quarterly safety meetings, and
ensure code compliance.
- Track KPIs, maintain accurate service records, and oversee
preventive maintenance schedules.