Head of Customer Onboarding & Outcomes (Healthcare SaaS)
Mass Digital Health
Mass Digital Health is seeking an Executive Director of Customer Onboarding in Boston, MA. This role focuses on leading complex customer implementations, ensuring quality outcomes through a consultative approach. The ideal candidate will possess over 10 years of experience in SaaS solutions, specifically in Healthcare IT, with a proven track record of managing customer success and operations. This position emphasizes driving results and fostering a high-performing team culture. #J-18808-Ljbffr Mass Digital Health
- ...high-quality, and sustainable healthcare for all. Position Summary As Executive Director of Customer Onboarding, you will lead one of the... ...who obsesses over customer outcomes, builds high-performing delivery... ...discipline to lead complex SaaS implementations at scale —...SuggestedContract workTemporary work
$220k - $240k
...lowering costs and improving health outcomes. Founded in 2020, we are backed... ...sustainable future for American healthcare. The Opportunity The Head of Customer and Commercial Operations owns the... ...development support through onboarding, performance enablement, and long...SuggestedContract workShift work$70k - $80k
...makes proactive oral healthcare the norm. Thousands... ...improving real patient outcomes. If you want to build... ...SDRs, Marketing, and Customer Success to ensure a smooth... ...from sale through onboarding. Act as the voice of... ...Bring ~24+ years of B2B SaaS sales experience,...SuggestedWork at office$98k - $182k
...Description About Definitive Healthcare: At Definitive... ...that helps our customers achieve success and shape... ...teams to facilitate the onboarding of new team members,... ...implementation with measurable outcomes. Preferred... ...Background in a high-growth SaaS, e-commerce, or...SuggestedRemote workFlexible hours$112k - $204k
Director, Customer Success - NORAM Are you a seasoned customer success leader passionate... ...relationships that drive real outcomes in healthcare? Join our team as Director of Customer... ...team capacity planning, recruiting, onboarding and training. Drive all HR cycles -...SuggestedPermanent employmentContract workTemporary workWork at officeLocal areaImmediate startRemote workWorldwide$380k
...reduce friction everywhere in healthcare. Our LLM-powered platform... ...our largest enterprise customers. Reporting to the Head of Growth, you will serve... ...strategic alignment, and outcomes. You'll combine senior-... ...within healthcare technology, SaaS, or data/AI platforms. ~...$110k - $135k
...expertise, and makes proactive oral healthcare the norm. Thousands of... ...practice, improving real patient outcomes. If you want to build... ...close and report directly to the Head of Growth. Key Responsibilities... .... Complete a comprehensive onboarding process and a post‑onboarding...Full time$69k - $120.8k
...Key responsibilities Cultivate a robust customer pipeline by showcasing how our solutions... ...work (like e-commerce, retail technology, SaaS) or equivalent experience Demonstrated... ...including support for the interview or onboarding process, please visit for more information...Flexible hours- ...Location: Boston, MA Agency: Access Healthcare LLC Pay: Competitive weekly pay (... ...an early and lasting impact on patient outcomes within a team-first environment.... ...dedicated recruiter support, and a streamlined onboarding process designed with clinicians’ needs...Weekly payDaily paidPermanent employmentFull timeContract workSummer workShift work
$125k - $150k
...across our U.S. health system customers. You’ll build strong... ...and partner closely with the Healthcare Implementation team and the VP... ...are tied back to meaningful outcomes in order to demonstrate continuous... ...account management, or enterprise SaaS sales Recent experience...Full timeWork at officeRemote workWork from homeFlexible hoursNight shift- ...factories, ensure that we get healthcare service, and provide us with... ...adoption into measurable business outcomes such as Adoption, GRR and NRR... ...is searching for a hands‑on, customer‑obsessed Customer Success... ..., or consulting within B2B SaaS ; proven track record managing...Remote workWorldwide
$99.18k - $158.69k
...diverse perspectives from our customers, communities and each other.... ...commercial verticals (e.g., retail, healthcare, private security, casinos,... ...drive ROI, operational outcomes, and mission impact at scale.... ...sales experience in technology (SaaS, software, cloud, or hardware...Work experience placementRemote work$264k - $363k
...Named Account Manager partners with our customers to secure their entire digital experience... ...Qualifications Experience and knowledge of SaaS‑based architectures, ideally in a... ...considering complex interrelationships and outcomes. Excellent time‑management skills, working...Visa sponsorshipWork visa- ...looking for a Technical Account Manager (AI Outcomes) in Boston, MA to join our team as the primary partner for our customers. In this role, you will manage the complete... ...customer lifecycle post-sale, ensuring successful onboarding, adoption, and value realization. You will...
- ...seeking a Technical Account Manager (AI Outcomes) to join our growing team as the primary business and technical partner for our customers. This is a highly strategic, cross-functional... ...Product, Engineering, and Sales to lead onboarding, adoption, value realization, and...
$100k
...OpenClinica bridges the gap between healthcare and research. About the Role: This Customer Success Manager works to... ...Coordinate and lead new customer onboarding activities inclusive of: Kick... ...Experience in a client-facing SaaS role Bachelor’s degree or equivalent...Full timeRemote work$60k - $80k
...clients get paid and help their customers pay with ease, no matter... ...across the global education, healthcare, travel and B2B industries. With... ...— from first touch through onboarding and handoff. Collaborate closely... ...skills. Experience in SaaS, Fintech or AR automation is...Full timeLocal areaWorldwide$130k - $150k
...Senior Customer Marketing Manager Hybrid (Boston, MA) About... ...Boston-based, AI-powered CLM SaaS leader trusted by organizations... ...costs, and improve business outcomes. About the team: You'll... ...marketing roadmap to improve onboarding, product adoption, and renewals...Flexible hours$150k - $180k
...deliver faster, more intelligent outcomes for employees. Nexthink... ...can create demand, challenge customer thinking, and help large organizations... ...fast-paced, competitive B2B SaaS or enterprise software... ...remote work, with structured onboarding to foster connections and team...Work at officeImmediate startRemote workFlexible hours- ...global award-winning SaaS provider with an exceptional... ...and an inclusive and outcomes-driven culture.... ...handover to our client onboarding specialists with the ability... ...the sales journey for customers across all sectors and... ...comprehensive healthcare coverage, fully funded...Flexible hours
$264k - $363k
...problems, stay close to our customers, and grow together. You will... ...developed FLIGHT, an immersive onboarding program. Flight blends virtual... ...Experience and knowledge of SaaS-based architectures, ideally... ...complex interrelationships and outcomes Excellent time management...Remote workVisa sponsorshipWork visa$225k - $300k
...software platform that enables healthcare and life sciences companies... ...our founders are the former Head of AI at Amgen and CTO of Wolfram... ...to generate revenue, help customers succeed, and build the future... ...have: ~5+ years of B2B SaaS sales experience , with a consistent...Full timeWorldwideMonday to FridayShift work$110k - $120k
...most experienced healthcare consulting firm in... ...achieve better patient outcomes. Across our eight... ...with ECG: Customer Relationship and Success... ...understanding of SaaS products,... ...and coordinate the onboarding process for new MD... ...monthly) reports to the head of business and product...Permanent employmentFull timeWork at officeRemote work$162.75k - $271.25k
...The Account Manager is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g. Health systems/HSs, State... ...and corporate policies and procedures. Successful outcomes will include convincing HCPs to prescribe product...Temporary workLocal areaRemote workNight shift$60k - $70k
...relationships, understanding customer needs, and delivering ongoing... ...meet client needs and improve outcomes Advocate for clients... ...product usage, including demos, onboarding support, and best practices... ...Ability to quickly learn and apply SaaS products Proficiency...Full timeFor contractorsWork experience placementFor subcontractorLocal areaRemote workHome officeWork visa$137k - $170k
...will have 2-3 years of experience in sales, specifically in an Enterprise SaaS environment, and must possess excellent communication and negotiation skills. You will work closely with customers to educate them on Postman's value, in addition to building strategic plans...$53.7k - $182.6k
...research services, commercial insights and healthcare intelligence to the life sciences and... ...medical treatments to help improve patient outcomes and population health worldwide. Learn... ...to our shared goal of helping customers improve the lives of patients everywhere...Full timePart timeImmediate startRemote workWorldwide- ...performance within a high-growth SaaS business. We are looking... ...more value to Evaluate Customers Follow-up all SQLs to establish... ...objectives and win/win outcomes with clients You have an ability... ..., interview, or pre-hire onboarding process. If you are aware of...Full timeTemporary workWork at officeLocal areaRemote workFlexible hours
$162.75k - $271.25k
...The Account Manager is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks, such as Health systems/HSs, State... ...to optimize customer engagement. Successful outcomes include convincing HCPs to prescribe the product...Temporary workLocal areaNight shift$109k - $202k
...empathetic for carriers and the customers they serve. We build AI-... ...achieve meaningful business outcomes while helping shape the future... ...implementation, integrations, onboarding, adoption readiness, and successful... ...leading enterprise SaaS implementation, professional...Work at officeFlexible hours2 days per week3 days per week
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