Operations Supervisor II

Operations Manager

Select, supervise and train employees in their respective position to ensure safe, professional and efficient service in assigned branch. Provide leadership which results in positive employee/employer relations and a professional corporate image.

Key Responsibilities:

Recruit, interview, hire, train and discipline all product line personnel. Addresses complaints and resolves problems as they arise. Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily. Ensure proper scheduling of drivers and toter/helpers.

Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops. Resolve customer complaints and issues. Direct collection and disposal services to best utilize personnel and equipment. Establish and review productivity standards at each phase of the operation. Be familiar with and ensure compliance with all CDL driver regulations. Enter appropriate product line productivity into operating system on a daily basis. Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.

Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees. Investigate accidents and prepare necessary paperwork. Ensure route observations are completed on a routine basis. Schedule, plan, and conduct safety meetings (monthly). Ensure proper supply and usage of all safety equipment.

Requirements:

High School diploma or general education degree (GED) required. Associates or Bachelor's degree preferred. Prior experience in the waste industry or transportation industry and/or experience driving trucks preferred. At least one (1) year supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.