Computer Software Specialist 3

MLGW is the nation's largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a major role in the economic development for our customers.


MLGW recognizes that our greatest assets are our employees and value diversity, equity, and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving.


MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.


The essential responsibilities of the Computer Software Specialist 3 will report to the Supervisor. Apply advanced-level business and information technology system practices and/ or project management methodology in analyzing information requirements to determine hardware/ software solutions; develop project plans and implement, develop, or maintain enterprise information systems to meet project deliverables. Apply advanced-level business and information technology system practices and/or project management methodology in the performance of the job. Assess, plan, design, develop, configure, execute, install, maintain, or modify, enterprise systems, web applications, client server applications, mainframe, network and/or personal computer operating systems, relational database management systems, utilities, and related software. Analyze/ monitor and troubleshoot system performance ; recommend modification of existing/ purchased systems or development of new systems to meet information requirements; develop specifications for problem resolution. Monitor, control, and coordinate new information system developments to ensure maximum utilization and efficiency of software capability and inclusion in long-range strategic planning. Facilitate the investigation of requests for information system studies to determine their merit and recommend acceptance, rejection, or an alternative solution. Confer with technical, professional, and managerial personnel to obtain data and determine information requirements; translate user needs into cost effective solutions. Provide technical guidance and assistance concerning software applications and system developments and operations. Keep abreast of changes within the Information Technology area; serve as MLGW's representative while working with vendors on hardware/ software purchases, implementations, and problem solutions; assist in the development and maintenance of MLGW computer standards and procedures. Operate Division's vehicle and computer hardware/ software equipment. Perform other duties as directed.

Qualification Requirements:
To perform the Computer Software Specialist 3 role, you must: -Bachelor's degree in Computer Science, Engineering, Information Systems or Business with a concentration in Information Systems or Math with a concentration in Computer Science or Bachelor's degree with a minimum of 12 hours college accredited Information Technology or Information Systems courses plus four (4) years of Division experience in database, computer hardware/software, mainframe, networking, programming, or system analysis skills depending on departmental need. -Must meet proficiency requirements. -Must have a 3 rating for two (2) consecutive years as a Computer Software Specialist 2 or a 4 rating in last year as a Computer Software Specialist 2.


-(External candidates must have at least six (6) years of equivalent experience and meet proficiency requirements). -Must have at least one (1) year of demonstrated experience as the primary support person for a particular system or application and at least demonstrated knowledge and skills in one (1) or more of the fields listed below. -Must have a valid driver's license from state of residence.
Position Summary

Information Security is responsible for developing, implementing, supporting, and maintaining information security solutions that protect the utility's critical business systems, operational technology (OT), and customer information. This position works closely with IT infrastructure, networking, application development, and cybersecurity teams to enhance the organization's security posture through automation, systems integration, monitoring, vulnerability management, and incident response.

The ideal candidate possesses strong Linux systems knowledge with working experience supporting Windows environments and security tools. This role requires analytical thinking, technical troubleshooting skills, and the ability to develop scripts and applications that improve operational efficiency and cybersecurity resilience.

Essential Duties and Responsibilities

• Design, develop, implement, and maintain security-related scripts, utilities, and applications.

• Administer and support Linux-based security systems, servers, and applications.

• Support Windows Server and desktop environments used within the enterprise.

• Assist with implementation and administration of identity management, authentication, and access control solutions.

• Monitor security events and alerts generated from security monitoring platforms.

• Assist in vulnerability assessments, remediation efforts, and security compliance activities.

• Develop automation using shell scripting, Python, PowerShell, or similar scripting languages.

• Support endpoint security, antivirus, endpoint detection and response (EDR), and system hardening initiatives.

• Analyze system logs, network traffic, and security events to identify potential threats.

• Participate in cybersecurity incident response, forensic investigations, and recovery activities.

• Work with infrastructure teams to implement secure system configurations and best practices.

• Assist with security audits, risk assessments, and regulatory compliance requirements.

• Document system configurations, security procedures, and technical processes.

• Participate in after-hours support and incident response as required.

• Remain current on emerging cybersecurity threats, vulnerabilities, and technologies.


Technical Knowledge
Operating Systems

• Red Hat Enterprise Linux (RHEL), Rocky Linux, Ubuntu, or equivalent

• Microsoft Windows Server

• Windows desktop operating systems
Programming and Scripting

• Python

• Bash Shell

• PowerShell

• SQL

• Git version control
Security Technologies

• Identity and Access Management (IAM)

• Multi-Factor Authentication (MFA)

• Active Directory

• Public Key Infrastructure (PKI)

• Vulnerability Management

• Endpoint Detection and Response (EDR)

• Security Information and Event Management (SIEM)

• Firewalls

• Intrusion Detection/Prevention Systems (IDS/IPS)
Infrastructure

• TCP/IP Networking

• DNS

• DHCP

• Virtualization (VMware or Hyper-V)

• Cloud fundamentals (Azure preferred)


Preferred Qualifications

One or more of the following certifications are preferred:

• Security+

• Linux+

• CySA+

• CISSP (Associate acceptable)

• GSEC

• GIAC certifications

• Microsoft Security certifications

• Red Hat Certified System Administrator (RHCSA)

Knowledge, Skills, and Abilities

• Strong analytical and troubleshooting abilities.

• Ability to diagnose complex technical problems.

• Excellent understanding of cybersecurity principles and best practices.

• Knowledge of secure system design and defense-in-depth concepts.

• Ability to write clean, maintainable, and well-documented code.

• Ability to manage multiple priorities in a fast-paced operational environment.

• Strong verbal and written communication skills.

• Ability to work independently as well as collaboratively within cross-functional teams.

• Commitment to protecting critical infrastructure and customer information.

Desired Candidate Profile

The successful candidate is a motivated technology professional who enjoys solving complex technical challenges while helping protect critical public infrastructure. They possess a strong Linux foundation, understand Windows enterprise environments, and have an interest in automation, cybersecurity, and continuous improvement. Experience securing critical infrastructure or utility environments is highly desirable. Physical Working Conditions:


Works inside under good conditions. Subject to sitting for long periods of time at computer terminals, eye fatigue, grasping/reaching for technical manuals/printouts and distinguishing color, and occasional light lifting, bending, stooping/ crouching to load computer equipment, paper and carry materials. Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment.