Applications Consultant (Southeast US Territory)

Overview Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on‑going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Responsibilities Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go‑live process with internal and customer stakeholders. Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance. Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products. Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems. Achieves/maintains a comprehensive knowledge of regulatory requirements. Responsible for knowledge and competency regarding Data Management Systems (including presales, and post‑sales support activity). Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post‑sales support. Performs product demonstrations. Participates in seminars, workshops and convention exhibit activities as requested by Management. Develops/maintains an account list and calls on each according to required frequencies. Maintains aspects of Werfen Customer Databases and Property Accountability Documents. Manages and controls personal travel and expense budget. Prepares forecasts and other monthly reports as required by management. Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work. Skills & Capabilities Efficiently works under pressure to meet deadlines. Proven technical proficiency and knowledge. Strong planning and organizational skills. Project management skills/experience desirable. Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication. Demonstrated problem solving skills. Collaboration, capable of executing in a team environment. Ability to present complex technical concepts for varying levels of customer staff, including physicians. Compensation & Benefits The annual base salary range for this role is currently $90,000 to $120,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs. This role is eligible for medical, dental, & vision insurance, a 401(k) plan with employer match, paid vacation and sick leave, commission plan for sales roles, and performance‑based bonus for management and select professional roles. Qualifications Education: Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred. Experience: Minimum of 2-3 years’ work experience in a lab or clinical setting. Additional skills/knowledge: Strong computer skills (Word, Excel & PowerPoint). Language: Fluency in English required. International mobility: No. Travel requirements: Approximately 80% of time. Closing If you are interested in constantly learning and being challenged on a daily basis we encourage you to apply. Equal Opportunity Employer Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr Werfen North America