Help Desk/Desktop Support

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and dependable desktop support for end users in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone who enjoys solving technical issues, improving support processes, and delivering a high level of customer service in a fast-paced environment. The role includes hands-on workstation support, device setup, incident resolution, and collaboration with technical teams to address complex issues.

Responsibilities:
• Deliver desktop and help desk support by diagnosing technical problems, resolving user issues, and completing service requests in a timely manner.
• Install, configure, upgrade, and maintain software, hardware, and user applications across supported workstations and devices.
• Set up, distribute, and personalize computers, peripherals, and related equipment to meet end-user needs.
• Perform routine maintenance on desktops, printers, and peripheral devices to improve performance and reduce interruptions.
• Partner with subject matter experts and internal teams to investigate escalated tickets, major incidents, and recurring technical problems.
• Use PowerShell to run, adjust, and enhance scripts that streamline support activities and automate repeatable IT tasks.
• Maintain accurate support documentation and contribute to improving service procedures, knowledge resources, and operational workflows.
• Assist with backup-related tasks, system configuration, and other assigned technical support duties as needed.• At least 1 year of experience in desktop support, help desk, service desk, or another end-user facing IT support position.
• Working knowledge of Windows environments, office productivity tools, remote support utilities, and service ticket management.
• Experience with Active Directory and enterprise desktop administration tools, along with familiarity with endpoint security technologies.
• Solid understanding of troubleshooting methods for computers, mobile devices, and common hardware and software issues.
• Basic knowledge of network fundamentals, including protocols, connectivity, and issue isolation techniques.
• Strong verbal and written communication skills with a detail-oriented, customer-focused approach.
• Ability to manage multiple priorities, document work clearly, and stay organized in a high-demand support setting.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience; CompTIA A+ and networking experience are preferred.