NOC Technician

Maslow Media Group is seeking a NOC Technician to support our client, a global leader in live broadcast and media production services. This role is onsite in Dallas, TX. This role sits at the center of live operations, ensuring mission‑critical video, audio, and data signals are monitored, maintained, and delivered flawlessly across broadcast and IP‑based workflows. You’ll play a key role in supporting live sports, remote productions (REMI), and large‑scale event broadcasts where precision and speed are everything. What You’ll Do Real‑Time Monitoring & Operations Monitor live broadcast feeds across video, audio, and IP networks using multiviewers and monitoring systems Track signal integrity (latency, packet loss, bitrate, sync) across multiple simultaneous events Maintain situational awareness in a 24/7 NOC environment Rapidly diagnose and resolve issues such as signal loss, audio dropouts, encoding failures, and network disruptions Execute failover and redundancy protocols to ensure uninterrupted broadcast delivery Escalate complex issues to engineering teams with clear, actionable detail Manage signal paths across fiber, satellite, and IP‑based transport workflows Route feeds between control rooms, mobile units, broadcast partners, and streaming platforms Serve as the central communication hub between field engineers, production teams, and clients Provide real‑time updates during live events and high‑pressure scenarios Broadcast & SMPTE Standards Strong working knowledge of Society of Motion Picture and Television Engineers standards Experience with frame rates, formats, timecode, and signal synchronization Exposure to SMPTE 2110 workflows (IP‑based video transport) preferred Important Note: This is not an I.T. role. Networking & IP Video Understanding of IP networking fundamentals (routing, switching, VLANs, QoS) Familiarity with protocols such as SRT, RTP, RTMP, MPEG‑TS Experience with PTP (Precision Time Protocol) is a plus Tools & Systems Multiviewers, waveform monitors, vectorscopes Encoding/decoding and transmission systems What We’re Looking For 2–5+ years of experience in broadcast operations, NOC, or live production environments Experience supporting live television, sports, or event broadcasts Strong troubleshooting and critical thinking skills under pressure Ability to clearly communicate technical issues to both technical and non‑technical stakeholders Willingness to work non‑traditional hours (nights, weekends, holidays) What’s in it for you As a full‑time employee, the benefits include but may not be limited to: Medical / Dental / Vision Insurance coverage Paid Time Out of the Office Paid Holidays 401(k) At Maslow, we are committed to equitable and market‑aligned compensation practices. The salary range provided represents the good‑faith compensation band we anticipate for this role at the time of posting. Individual compensation within this range will be determined based on a comprehensive evaluation of factors including, but not limited to: relevant education, professional experience, demonstrated competencies, technical expertise, certifications, scope of responsibility, geographic considerations, applicable regulatory requirements, and overall business needs. We take a holistic approach to compensation, ensuring alignment with both market benchmarks and internal equity. EEO is the Law. #J-18808-Ljbffr