Help Desk

Our client is seeking a Help Desk to join their team. As a Help Desk, you will be part of the Information Technology department supporting internal staff and public users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Help Desk
Location: Madison, WI - Candidates must be CURRENT WI residents. No relocation is allowed. Selected hire will be required to come onsite at GEF1 for two weeks of training then 1-2 times per week after.
Duration: 12+ months with possible 2 years extension / conversion
Pay rate: $19 - $22 / hr. on W2

What's the Job?

• Provide first and second-tier computer support for internal staff and public users of DWD applications
• Manage and deploy computers for DWD staff, ensuring smooth operation and timely updates
• Assist with identity and account management services for staff and users
• Support and troubleshoot digital tools, systems, and platforms used across the organization
• Collaborate with team members to resolve issues efficiently and improve service delivery

What's Needed?

• At least 1 year of experience working with digital tools, systems, or platforms, with the ability to quickly learn new technologies
• At least 6 months of experience in a customer service or client-facing role, with a proven track record of resolving issues and building positive relationships
• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication
• Experience providing IT support in a professional setting is a plus
• Familiarity with Microsoft Office Suite and identity management administration is advantageous

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.