Customer Clerk - Transit

Job Title

The City of Wichita is NOT an E-Verify Employer.

Distinguishing Features of Work

Performs clerical and record-keeping duties while assisting staff and the public with information and service requests for Wichita Transit. Uses computers and standard office systems to access, interpret, and maintain records. Requires strong communication, customer service, and organizational skills in a fast-paced environment. Position may involve standing, walking, bending, lifting up to 40 pounds, and retrieving records from files or storage systems. Specific duties and physical requirements vary based on work location and assigned responsibilities. This position will assist riders at the transit center transition to a new facility and new routes, by assisting them with bus route information and answering general questions. This position serves as an ambassador for Wichita Transit. THIS IS A LIMITED PART-TIME POSITION (NO BENEFITS) The day and hours for this position:

Monday Friday: 8 AM to 5 PM (Part-time hours will be determined at hire)

Bargaining Unit: No Union Representation **Posting may close at any time**

Examples of Work Performed

• Read schedules and assist riders in locating the proper route and bus.
• Answer questions about the schedule, fare, or general transportation.
• Observe traffic patterns and assist visitors to the Hub.
• Submits required reports.
• Gives information to the public regarding department services and activities.
• Sets up and takes down building furnishings and arrangements.
• Stocks merchandise and/or other supplies.
• Maintains work area in a manner that is attractive to customers.
• These examples are not intended to be all-inclusive.
• Other related duties may be assigned as needed.

Requirements of Work

• Specific requirements depend on actual work location and activities.
• Some knowledge of basic record-keeping methods
• Ability to use the four functions of mathematics
• Ability to use a computer to access, interpret and record information
• Ability to access records in file cabinets, books, and/or on microfilm
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone
• Ability to move about quickly, and stand, walk, reach, bend, stoop or squat as needed to perform assigned tasks
• Ability to lift and carry stacks, boxes or other loads weighing up to 40 pounds
• Ability to communicate clearly and effectively, orally and in writing, and/or by whatever creative means are necessary to cross communication barriers
• Able to maintain effective working relationships with associates and the public.
• May require ability to acquire and maintain a valid Kansas Driver's License.
• An employee will not pose a direct threat to the health or safety of other individuals in the workplace.

Experience and Training

Required Experience and Training

• Six (6) months of experience working in customer service or with the public.
• Applicant must be 18 years old at time of application.
• Must be legally authorized to work in the United States without the need of a sponsorship.

Preferred Experience and Training

• One (1) year of experience using Microsoft Office (Word, Excel, PowerPoint, Etc.).

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of a criminal record check. **Posting may close at any time**

Applicants have rights under Federal Employment Laws. Please find more information under the following links:

(Download PDF reader) (Download PDF reader) (Download PDF reader)