IT Contract Manager

Job Description and Duties

Under the general direction of an Information Technology Manager I (ITM I), the Information Technology Specialist II (ITS II) serves as the IT Contract Manager within the Office of Information Services (OIS), Project Management Office (PMO). The incumbent independently performs advanced-level technical and analytical work in support of the full lifecycle management of enterprise information technology (IT) contracts, professional services agreements, cloud computing and Software-as-a-Service (SaaS) / Platform-as-a-Service (PaaS) arrangements, data and analytics platform contracts, and system integration agreements. The position provides authoritative consultation and analytical support to program teams, executive leadership, procurement offices, legal counsel, enterprise architects, and information security staff in matters pertaining to IT procurement governance, vendor performance management, contract compliance, deliverable oversight, and risk management. The ITS II coordinates closely with the California Department of Technology (CDT), the Department of General Services (DGS) Procurement Division, and departmental oversight entities to ensure adherence to the State Administrative Manual (SAM), State Contracting Manual (SCM), Statewide Information Management Manual (SIMM), and applicable California Government Code provisions governing State IT procurement and contracting.

DIR does not participate in E-Verify.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Information Technology Specialist II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:

You will find additional information about the job in the .

Working Conditions

This position is located at: 2180 Harvard Street, Suite #160; Sacramento, CA 95815.

Work is performed primarily in a standard office environment with the possibility of remote work as authorized under departmental telework policies and applicable collective bargaining agreements. The incumbent may be required to attend in-person meetings, vendor presentations, and State facility visits within California on an as-needed basis. Standard office equipment including computers, monitors, printers, and telecommunications devices are used on a regular and recurring basis. Assignments may involve deadline-driven deliverables and concurrent multi-project workloads requiring effective time management and prioritization.

Special Requirements

Please include a Statement of Qualifications (SOQ) that answers the following questions below. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification.

1. Describe your experience managing complex contracts within a highly regulated environment (such as California state service or similar public agency frameworks). Specifically, how do you ensure compliance with required terms and conditions (e.g., DGS General Provisions, IT Cloud Special Provisions, or University Terms), and what steps do you take when a contract requires an amendment or line-item budget reclassification?

2. Provide a specific example of a time you managed a vendor whose deliverables were falling short of contractual benchmarks or Service Level Agreements (SLAs). What mechanisms did you use to track their performance, how did you communicate the deficiency to the vendor, and what was the ultimate outcome?

3. Vendor management often requires balancing strict policy enforcement with maintaining a collaborative working relationship. Describe a situation where you encountered a significant contractual dispute or billing discrepancy with a vendor. How did you approach the resolution process to protect the agency's interests while keeping the project on track?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

This position requires the IT Specialist II to maintain acceptable, consistent and regular attendance atsuch level as is determined at the department’s sole discretion. Must be regularly available and willing to work the hours the department determines necessary or desirable to meet its business needs.The IT Specialist II effectively communicates (orally and in writing) appropriately when dealing with the public, and/or other employees of the department; develop and maintain knowledge and skills related to specific tasks, methodologies, materials, tools, and equipment, complete assignments in atimely and efficient manner; and adhere to departmental policies and procedures regarding attendance, leave, and conduct.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Paid sick and vacation.
• Retirement.
• Health, dental and vision.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at View phone number on us.fitly.work.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see Special requirements section of the posting for instructions on the Statement of Qualifications.