Business Systems Analyst - ServiceNow Implementation

Overview Business Systems Analyst - ServiceNow Implementation Austin, TX • Contract role MANDATORY: ServiceNow Implementation experience Responsibilities Work with engineering teams across functions to drive the design, development, and recommendation of systems and work processes that help employees work faster and more efficiently. Partner with key business stakeholders to understand their business processes and requirements to come up with robust solutions to vague problems. Synthesize and document the business strategy and influence the design of features that improve the reliability of applications and systems by integrating feedback from cross-functional teammates. Translate business needs into high-level technical specifications and contribute to building solutions that are reliable, scalable, and secure for the size and scope of the company. Identify priorities and the roadmap for meaningful improvements in business analysis and cross-function execution. Collaborate with internal business teams and/or third-party vendor teams to contribute to the overall vision, system requirements, and delivery roadmap. Take ownership over every part of a project as a subject matter expert, track and maintain progress, mitigate risks, manage expectations with teams and clients, and maintain the big picture. Manage stakeholders and escalations, coordinate testing, and work with engineering teams to deploy applications through go-live. Task/project management; Drive solution, vision, and strategy; Maintain technical fluency; Demonstrate domain-specific expertise; Focus on customer engagement; Build relationships; Perform data analysis and synthesis; Design and implement solutions. Qualifications Proven ServiceNow implementation experience (mandatory). Strong ability to shadow clients, understand business needs, identify pain points, and recommend solutions based on business analysis. Subject matter expert in relevant business domains, industry knowledge, and proficiency with data modeling, integration patterns, systems design, and technology stack choices. Excellent collaboration with cross-functional teams and stakeholders; ability to translate business needs into technical specifications. Experience with project management, risk mitigation, and go-live planning. Customer focus and engagement; relationship building; data analysis and synthesis; solution design and strategy. Location, Type & Compensation Austin, TX – Contract Base pay range: $90.00/hr - $95.00/hr Benefits and Notes Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. #J-18808-Ljbffr Russell Tobin