Supervisory Medical Support Assistant

MSA Supervisory DutiesThe MSA Supervisory at this level plan and direct MSA programs at medical center. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff. Assignments at this level include, but are not limited to:Responsible for maintaining and reviewing protocols related to scheduling and clinic operations.Assigning and evaluating the work of subordinate staff.Resolving complex problems to ensure patient services are met.Evaluating new products, equipment, and systems in order to make recommendations for improved operations.Identifying educational or training needs.Making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.Planning and directing the subordinate lead, supervisor, and MSA's activities with full administrative and professional responsibility.Extracting and analyzing data to provide reports to senior management in support of tracking measures.Handles escalated calls and delivers direct customer service to resolve complex or non-standard issues.Performs other duties as assigned.Total Rewards of a Allied Health ProfessionalWork Schedule: 8:00am - 4:30pm Monday to FridayRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not available.Virtual: This is not a virtual position.Functional Statement #: 03958-FPermanent Change of Station (PCS): Not Authorized