Applied AI Architect

Job Title: Applied AI Architect

Intro: We've been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We've always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.


About the Role:

ListEngage is seeking an experienced Applied AI Architect to help enterprise customers shape their data and AI strategy across Salesforce. This role is ideal for someone who is equally comfortable leading executive conversations, facilitating workshops, and translating business priorities into actionable roadmaps for D360, Agentforce, and related integration and event-driven architectures.

This role will lead customer-facing strategy engagements designed to help organizations move from broad ideas and disconnected requests into prioritized use cases, practical recommendations, and phased plans for adoption. The Applied AI Architect will bring a blend of business consulting, Salesforce knowledge, architecture awareness, and strong communication skills to help customers define a practical path forward.

Duties & Responsibilities:

• Lead strategic advisory engagements focused on Salesforce D360, Agentforce, and AI-enabled customer experience transformation
• Facilitate customer discovery sessions with business, product, marketing, commerce, service, data, and IT stakeholders
• Run agile advisory sprints to drive alignment, prioritization, and iterative decision-making
• Deliver formal customer workshops
• Help customers identify, refine, and prioritize high-value use cases based on business impact, feasibility, dependencies, speed to value, and cost considerations
• Advise customers on the role of D360 within their broader customer data, activation, and AI strategy
• Assess how Agentforce may support the customer's broader AI operating model and business goals
• Evaluate options for ingesting, connecting, and consuming data in a cost-conscious and scalable way
• Provide guidance on real-time, near real-time, and event-driven patterns that support agent and AI use cases
• Review how Salesforce and external platforms, including commerce and CRM data sources, may support customer use cases
• Translate discovery findings into strategic recommendations, prioritized backlogs, executive readouts, and phased roadmaps
• Partner with Solution Architects, Delivery Leaders, and Account teams to shape follow-on implementation opportunities
• Support proposal development, solution framing, and customer presentations related to D360 and Agentforce advisory services
• Stay current on Salesforce product evolution across D360, Agentforce, AI, integrations, and related ecosystem capabilities

Education & Experience Requirements:

• 5+ years of client-facing consulting, solution architecture, or strategic advisory experience in Salesforce, enterprise technology, digital transformation, data strategy, or AI advisory
• Experience working with Salesforce products such as D360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, or related platforms
• Experience facilitating workshops, discovery sessions, roadmap conversations, and executive presentations
• Strong understanding of business process analysis, use case development, and strategic prioritization
• Familiarity with data integration concepts, APIs, event-driven architecture, and enterprise data consumption patterns
• Experience translating ambiguous business requests into structured recommendations and phased plans
• Ability to work across technical and non-technical stakeholder groups
• Strong written communication and presentation skills
• Bachelor's degree or equivalent professional experience

Knowledge, Skills and Abilities:

• Excellent consultative, analytical, presentation, and communication skills
• Strong executive presence and the ability to build credibility with customer stakeholders
• Ability to explain technical concepts in a clear, business-friendly way
• Strong organizational skills and the ability to manage multiple priorities across engagements
• Comfort operating in ambiguity and helping customers define direction where one does not yet exist
• Strong collaboration skills with cross-functional internal and external teams
• Ability to identify risks, dependencies, and readiness gaps while maintaining forward momentum
• Self-starter mindset with strong accountability and ownership

Preferred Qualifications:

• Hands-on experience with Salesforce D360 and/or Agentforce
• Familiarity with Agentforce, AI advisory, prompt-driven experiences, or agentic architecture concepts
• Experience with customer data strategy, identity, activation, segmentation, or real-time event use cases
• Experience in commerce, marketing, customer service, or digital experience transformation
• Salesforce certifications in D360, AI, or core Salesforce products
• Experience supporting pre-sales, solution shaping, or strategic account growth initiatives

What Success Looks Like:

• Customers gain clarity on where D360 and Agentforce can provide value
• Business and IT stakeholders align around practical priorities and next steps
• Use cases are documented, prioritized, and tied to business outcomes
• Workshops lead to actionable recommendations, not just ideation
• Customers leave with a phased roadmap and stronger confidence in how to approach implementation

What We Offer:

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment

Why You Should Join Us:

• 100% CEO approval on Glassdoor
• Small but mighty team of ~150 Engagers
• Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It
• Currently 100% remote work arrangements

If you're interested, so are we! Send your resume our way, and we'll contact you for an interview if you meet qualifications.

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.