Pre-Sales Support Engineer

Pre-Sales Support Engineer

El Segundo, California, United States

Faraday Future (FF) is a California-based embodied artificial intelligence ecosystem company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility and robotics. We're producing user-centric, technology-first vehicles and robots to establish new paradigms in human-AI interaction. We're not just seeking to change how our cars and robots work – we're seeking to change the way we drive and interact with machines. At FF, we're creating something new, something connected, and something with a true global impact.

The Pre-Sales Support Engineer will serve as a key bridge between EAI R&D and external business engagements, helping translate EAI and robotics innovations from development into real-world applications through technical demonstrations, solution validation, deployment support, and business enablement activities.

This role will provide technical preparation, presentation, and support for customer engagements, strategic collaborations, executive briefings, and other external-facing initiatives. The position will help ensure that EAI and robotics technologies are effectively demonstrated, validated, and promoted, while continuously driving the conversion of R&D innovations into tangible business value.

Key Responsibilities:

• Equipment Procurement & Sourcing: Identify, source, and procure necessary hardware, sensors, components, and tools required for building and upgrading advanced EAI and robotics demonstration setups, collaborating with internal procurement and vendor teams.
• System Deployment & Setup: Responsible for the end-to-end physical and technical deployment of new demonstration units, corporate showrooms, and exhibition booths, ensuring all infrastructure meets operational benchmarks.
• Demo Equipment Maintenance: Ensure all deployed EAI and robotics demonstration hardware, sensors, and physical setups are fully functional, calibrated, and maintained to the highest professional standards always.
• Software Deployment & Flashing: Manage the software lifecycle for demonstration units, including flashing latest software builds, upgrading firmware, and troubleshooting basic software/hardware integration issues prior to client visits.
• Demo Script Design & Execution: Design engaging, user-centric demonstration scenarios and scripts that clearly highlight the unique selling points and technical advantages of FF's EAI technologies, executing these live with high precision.
• Client Reception & Collaboration: Partner closely with Sales and Business Development teams to co-host client visits, government inspections, and VIP tours, delivering professional technical explanations and answering client inquiries.
• Feedback Loop: Collect and synthesize feedback, feature requests, and technical pain points raised by visitors, channeling these insights back to the Product Development and R&D teams to improve technology iterations.

Basic Qualifications:

• Experience: 3+ years of experience in pre-sales support, technical support, application engineering, hardware deployment, or product demonstration/validation, ideally within the robotics, AI, autonomous driving, or high-tech manufacturing industries.
• Equipment Management: Proven experience in managing technical asset lifecycles, including hardware procurement, inventory control, and system deployment/integration.
• Education: Bachelor's degree in Robotics, Electrical Engineering, Computer Science, Mechanical Engineering, or a related technical discipline.
• Technical Fluency: Hands-on experience with hardware-software integration; comfortable with Linux/Ubuntu environments, basic command-line operations, and software flashing/deployment tools.
• Presentation & Communication: Excellent presentation and public speaking skills, with the ability to translate complex technical concepts into easily digestible language for diverse audiences.
• User Orientation: Strong focus on delivering high-touch, premium, and user-first interaction experiences.
• Collaboration: Proven ability to work cross-functionally with sales, procurement, marketing, and core engineering teams.

Preferred Qualifications:

• Knowledge or hands-on experience with ROS/ROS2, Python, or robotics data analysis tools.
• Experience managing, sourcing for, or setting up high-profile exhibition booths, corporate showrooms, or live tech demonstration areas.
• Bilingual proficiency in English and Mandarin to support international client and vendor relationships.

Annual Salary Range: ($95,000 - $110,000 DOE), plus benefits and incentive plans

Perks + Benefits:

• Healthcare + dental + vision benefits (Free for you/discounted for family)
• 401(k) options
• Casual dress code + relaxed work environment
• Culturally diverse, progressive atmosphere

Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.