Customer Service Representative

Job Description

Job Description

Job Summary

We are seeking a personable, professional, and detail-oriented Customer Service Representative to support a financial services office in downtown Columbia, SC. This temp-to-hire opportunity is ideal for someone who enjoys helping clients, thrives in a phone-intensive customer service environment, and takes pride in providing accurate, timely, and friendly support.

This role serves as a key point of contact for clients and internal team members, with responsibilities that include answering incoming calls, responding to client inquiries, scheduling meetings, maintaining records, and providing administrative support. The work environment is professional, team-oriented, and client-focused, offering the opportunity to build strong relationships, contribute to a high-quality client experience, and grow into a long-term role with a stable organization.

The ideal candidate is organized, communicative, patient, and comfortable handling sensitive financial and client information with discretion.

Key Responsibilities

- Handle a high volume of incoming phone calls and serve as a primary point of contact for clients.
- Respond to client questions, inquiries, and follow-up needs with professionalism, accuracy, and a customer-first approach.
- Manage verbal and written communications, including emails, follow-up correspondence, and internal updates.
- Schedule and coordinate client meetings, appointments, and related communications.
- Enter, update, and maintain accurate client information and records in internal systems.
- Assist with general administrative duties, office coordination, and support for day-to-day client service needs.

Compensation and Benefits

- Pay: $18.00 to $22.00 per hour, depending on experience.
- Employment Type: Temporary-to-hire.
- Work Arrangement: 100% onsite.
- Location: Downtown Columbia, SC 29201.
- Background check and credit check required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:


-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:


- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.