Ticket Sales & Service Intern

Ticket Sales And Service Internship

The Utica Comets, Utica City FC, and NBT Bank Arena are welcoming applications to fill a Ticket Sales and Service Internship position for the 2026-27 season. Internship terms include Fall (September December), Spring (January April/May), and Season-Long (September May/June) opportunities. The location is Utica, NY, and the format is On-Site. The expected time commitment is approximately 20 hours/week. This internship offers an opportunity to gain hands-on experience in the professional sports industry and develop transferable skills that are beneficial to anyone seeking a profession in sales. Supervised by the Director of Ticket Operations, this intern will learn the day-to-day responsibilities of the ticketing department, including ticket sales & service, ticket operations, fan engagement, and game operations. In addition, this role will have opportunities to support additional events at NBT Bank Arena and the Utica University Nexus Center, including but not limited to the Utica University Men's Ice Hockey program. This is an unpaid internship. Participants may qualify for academic credit if allowed by their college or university.

Responsibilities

• Perform outbound sales calls to generate leads for individual, season, and group ticket opportunities. Correspond with Comets and UCFC season ticket members to answer questions and inform of account updates.
• Assist with upkeep of the NBT Bank Arena box office. Prepare Will Call for gamedays, sell & print tickets via Paciolan, and respond to customer questions and concerns.
• Work with account executives in the preparation and execution of gameday experiences and group outings. Support fan zone area on gamedays and provide outstanding customer service to all attendees.
• Promote a positive gameday environment to fans, VIPs, and various stakeholders as a representative of the Utica Comets, Utica City FC, and NBT Bank Arena.
• Aid other departments with gameday initiatives, as needed.
• Additional duties and special projects as assigned.

Learning Objectives

• Understand the sales cycle, how to interact with customers, and utilize relevant software (e.g. Paciolan, Salesforce) to sell tickets for events.
• Act as a front-facing member of a professional sports organization, engaging positively and professionally to a wide-range of stakeholders.
• Collaborate with a diverse group of individuals in a professional sports environment to navigate ever-changing conditions and successfully accomplish tasks.
• Build connections and professional relationships with other members of the sports industry.

Qualification Standards

• Possess strong written, verbal, and interpersonal skills.
• Proficiency with Microsoft Office Applications, specifically Excel and Word.
• Can maintain a high level of professionalism within a professional sports environment.
• Ability to adapt to changing game situations and can complete projects under tight deadlines.
• Ability to stand and/or sit for extended periods of time; can lift up to 30 lb.
• Must have a flexible schedule to allow commitment to a majority of Utica Comets and Utica City FC home games during their internship term. Interested applicants must be willing and able to work non-traditional hours in non-traditional settings during peak times of the year.
• Intern will be responsible for their own housing, food, and transportation to and from NBT Bank Arena. Reimbursement for travel, gas, lodging, etc. is not offered with this internship.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.