Call Center Representative

Call Center Representative

Are you a natural problem-solver with a passion for helping others? Join The Fountainhead Group as a Call Center Representative and become an essential part of our friendly and dedicated Customer Service Team.

In this onsite/in-person role, you'll be the voice of FGIguiding customer orders from start to finish, ensuring accuracy, timely delivery, and turning challenges into solutions. If you thrive in a fast-paced environment and love creating positive customer experiences, we'd love to have you on the team!

Please note: This is an onsite role and relocation packages are not offered.

Responsibilities

The below describes a typical day as a member of our Customer Service Team.

Your role as a Call Center Representative involves:

• Routing phone calls to the appropriate people
• Updating and sending various reports to National Sales Managers and Account Rep.
• Tracking and reporting on freight deliveries from various carriers
• Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
• Writing up customer orders taken over the phone
• Editing all free replacement parts orders
• Fulfilling MSDS sheet requests from customers
• Pulling and adjusting EDI orders daily
• Confirming billing accuracy by comparing shipped and ordered quantities
• Pulling Home Depot routing through Transplace and forwarding to shipping
• Handling Customer Specific EDI transactions sets (ASN's and 810 invoicing)
• Settling credit card transactions
• Attending trade shows when needed and available
• Contacting accounts to resolve issues and/or promote sales
• Helping with planning sales meetings, presentations, and show preparation
• Mailing out invoices
• Interacting with FGI customers via phone and email
• Reviewing documents and entering data points into ERP (EPICOR)

Min Compensation

USD $19.00/Hr.

Max Compensation

USD $21.00/Hr.

Qualifications

Who You Are:

• You have a high school diploma or equivalent, and some experience working in customer support or a related field.
• You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products.
• You have excellent communication skills, both written and verbal, and can convey information clearly and effectively.
• You are creative and competent in solving problems and finding solutions that meet customer needs and expectations.
• You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team.
• You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services.
• You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure.
• You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues.
• You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work.

In addition to a competitive salary, we are pleased to offer the following benefit package:

• Medical
• Dental
• Paid Vacation
• Holiday Pay
• 401k with employer match
• Tuition Reimbursement
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Employer paid Life Insurance
• Employee paid Voluntary Life and Short Term Disability Coverage