Parking Concierge Hilton Garage - Knoxville, TN

Job Description

Job Description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit  and follow us on LinkedIn. 

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SUMMARY

The Parking Concierge is responsible for providing a friendly, warm greeting to all self-parking guests. The Parking Concierge assists all arriving and departing self-parking guests with assistance and instruction on use of all equipment, driving directions, site directions, accurate information and assistance regarding the location while providing exceptional guest service in an attentive, friendly and efficient manner. Additionally, the Parking Concierge is responsible for accurately collecting and reconciling revenue.

The Parking Concierge is responsible for servicing multiple self-parking garages or lots within a specific district. The Parking Concierge will utilize their personal vehicle to travel to each assigned work location and will receive a bi-weekly stipend for gas.

Compensation : Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16 per hour.

Work Schedule: The work schedule for this position is Part Time weekendsESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location.
• Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Assists guests in using all self-parking equipment including instruction, room key use and payment terminals.
• Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. Determines guest charges and processes payments via cash, credit, or direct billing.
• Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged.

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background check, motor vehicle record and drug screen.
• Must have valid Driver’s license issued from the state in which they work and reside.

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge & Skills:

• General knowledge of parking garage policies 
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand a multiple tiered rate system

SCOPE                                                                                                                          

Authority to Act:

☒   Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

☐   Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

☐   Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.

Budget Responsibility:

☒ The employee has control over resources available only.

☐ The employee has control over a department(s) budget.

☐ The employee has authority to develop. Manage and control a department(s) budget.

☐ The employee has authority to make financial decisions on behalf of TP.

WORKING CONDITIONS & PHYSICAL DEMANDS                                         

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

☒   Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

☐   Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

☐  The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

☒  The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to   5   % may be required.