Service Administrator

Service Administrator# Service AdministratorVermeer Midland Odessa - Midland, TX 79706## OverviewPosition TypeFull Time## DescriptionThe **Service Administrator** is responsible for processing orders for the Service Department, assisting with determining service requirements, ensuring all service issues are handled expeditiously and Company service guidelines are appropriately followed.**Duties and responsibilities include, but are not limited to:*** Assists customers on the phone and in person by helping properly identify repair needs* Documents all service issues accurately in business system and in manufacturers portal as needed* Follows up with customer as to the status of machines, cost of repairs and other issues as directed by Service Manager* Works with Service Manager to ensure accuracy in all parts and labor billed before closing invoicing* Works with the parts department to fill orders for service technicians* Maintains open lines of communication with internal and external customers* Studies and stays current on new product bulletins and catalogs* Uses manufacturer portal to check for warranty details and/or field campaign modifications* Mechanical aptitude required* Must have ability to operate machinery* Conducts self in a professional and respectful manner with co-workers and customers* Maintains a clean and professional looking work area* Performs all other duties as assigned## Qualifications* High school diploma or GED* A minimum of three years working experience in a related field* Computer skills required, including all Microsoft Office applications* Good verbal and written communication skills* Ability to lift up to 50 pounds* Personal appearance must be neat and clean #J-18808-Ljbffr Paycom