Eligibility Benefits Specialist I

Providing Public Assistance and Employment Services to Solano County

The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. Also, it provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits.

Click here to learn more about the Employment and Eligibility Services Division

The Position

Are you looking for an entry-level position in a rewarding career-field with room to grow?

The Eligibility Benefits Specialist I (EBS I) is an entry-level position responsible for learning and applying regulations and procedures to determine eligibility for multiple public assistance programs, including CalFresh, CalWORKs, and Medi-Cal. Under close supervision and through structured training, the EBS I interviews applicants, gathers and verifies information, and processes case actions in accordance with federal, state, and county regulations.

EBS I staff support clients by explaining program requirements, guiding them through application processes, and ensuring all required documentation is obtained. They review applications for completeness, identify inconsistencies needing clarification, and enter accurate data into automated eligibility systems.

Employees at this level develop competency in evaluating financial, household, and personal circumstances to determine initial and continuing eligibility while maintaining thorough and organized case records. They also provide referrals to internal and community services when client needs extend beyond eligibility programs. Upon demonstrating proficiency, EBS I staff become eligible for promotion to the journey-level Eligibility Benefits Specialist II.

The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises.

Experience And Education Requirements

Education : High School Diploma, GED, or equivalent.

AND

Experience : One (1) year of full-time experience in public contact work which has included interviewing the public and/or clients and explaining rules and regulations. (Typical experience may be gained by processing claims for financial assistance, loans, unemployment insurance, veterans’ benefits, health benefits, or other benefits where knowledge of a variety of rules and regulations are required.)

OR

Two (2) years of full-time clerical experience, which included substantial public contact for the purposes of gathering, explaining or clarifying information.

OR

Completion of 60 semester or 90 quarter units from an accredited college or university preferably in general education, business, finance, social science, or closely related field may be substituted for the required experience.

Licensing, Certification And Registration Requirements

Applicants are required to possess a valid California Driver’s License, Class C.

Note : The driver’s license must be kept current while employed in this class.

Click here for the Eligibility Benefits Specialist I Job Description

SELECTION PROCESS

08/05/2026 – Deadline to submit application and required documents.

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

How To Apply

Applications must be submitted through the NeoGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts, certificates, licenses, DD-214, ADA Accommodation Request, etc.) must be submitted by the date indicated above . Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your application’s employment history. When completing employment details and/or responding to supplemental questions, do not write “see resume,” as resumes will not be reviewed and this will be considered an incomplete application.

Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at View phone number on workus.org, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA

Please note that all dates/times listed in the job announcement are Pacific Time.

Document Submittal Requirements

College units may be required for this position. All candidates qualifying through education (Pattern C) must submit a copy of their college transcripts (official or unofficial) verifying the student, institution, courses and units completed. Candidates qualifying through education who fail to submit their transcripts by the final filing date will be disqualified from the recruitment.

PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.

How To Submit Your Documents

In addition to uploading attachments when applying online, candidates may submit documents by fax to View phone number on workus.org, or by email to ***email_hidden***. Be sure to include the recruitment title (Eligibility Benefits Specialist I) and the recruitment number (26-441030-01) in your email or fax.

VETERAN'S PREFERENCE POINTS

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DEADLINE. Applicants who have a service-connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service-connected reasons.

Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.

Americans With Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form.

This form must be received in the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.

We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave

Summary

To learn more, view our benefits summary.

This Supplemental Questionnaire will be used to determine applicants' qualifications for this position and assess an applicant's ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state 'no experience in this area' instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. I understand the above information.

• Yes
• No

How do you meet the position requirements?

• Pattern A: One year of full-time experience in public contact work which has included interviewing the public and/or clients and explaining rules and regulations.
• Pattern B: Two years of full-time clerical experience, which included substantial public contact for the purposes of gathering, explaining or clarifying information.
• Pattern C: Completion of 60 semester or 90 quarter units from an accredited college or university preferably in general education, business, finance, social science, or a closely related field may be substituted for the required experience. (must attach a copy of transcript/diploma)
• I do not meet the position requirements.

Some positions may require Spanish skills. Applicants who indicate they have Spanish skills will be required to demonstrate proficiency in speaking, reading and writing in Spanish. Are you proficient in speaking, reading and writing Spanish?

• Yes
• No

Some positions may require Tagalog skills. Applicants who indicate they have Tagalog skills will be required to demonstrate proficiency in speaking, reading and writing in Tagalog. Are you proficient in speaking, reading and writing Tagalog?

• Yes
• No

Positions assigned to this classification are required to drive. Do you possess a valid Driver's License?

• Yes
• No

If you have a valid Driver's License, please provide the State and Driver's License number. If you do not have a valid Driver's License, please write "n/a."

• Required Question