Administrative Assistant I

Returns Representative I

Our client, a leading company in the foodservice equipment and supplies distribution industry, is seeking a Returns Representative I to join their team in Woodridge, IL. This role is responsible for accurately managing the returns process to ensure both internal and external customer satisfaction while maintaining precise records. Contract Duration: Approximately 6 months (960 total hours) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Location: Woodridge, IL (Onsite) Travel: None required Key Responsibilities: Process RA Vendor Debit Authorization Reports by verifying each return to vendor via tracing through UPS and other common carriers Follow up on returns to vendors, ensuring RA's are updated prior to the actual return Monitor and follow up on pending authorizations in a timely manner Run daily reports to create new quality notifications and submit authorization forms to vendors Update quality notifications with vendor return authorizations Process non-stock labels for internal and external customers Communicate effectively across departments to support returns operations Required Qualifications: Intermediate knowledge of Excel Experience using SAP Strong verbal and written communication skills Proficiency with MS Office applications Preferred Qualifications: Experience with workflow process management Prior customer service experience Ability to multitask and manage time-sensitive processes About the Role: This position is ideal for a detail-oriented administrative professional who enjoys process-driven work and cross-departmental collaboration. The Returns Representative I plays a key role in ensuring smooth returns operations and maintaining strong vendor and customer relationships. Competitive rate offered.